Rashmi Ranjan Pattanaik
Bhubaneshwar
Summary
A professional business growth person with a decade plus of experience driving revenue growth across various industries including higher education, Ed-Tech, Banking and Telecom. Proven expertise in business strategy and development, expansion with GTM, distribution management, CRM and leading productive teams. Demonstrated success in scaling growth, expansion, acquisition and consistently support system for business growth.
A proactive leader with strong analytical, negotiation, and people management skills committed
to delivering sustainable business growth.
Overview
12
12
years of professional experience
Work History
Admission Floor Head Cum Incharge
Regional College of Management (RCM & RGBS)
12.2024 - Current
- Managed and coordinated daily admission activities and student enquiries.
- Supervised the admission team and ensured smooth floor operations.
- Guided prospective students and parents regarding courses, eligibility, and admission procedures.
- Coordinated counselling, application processing, and document verification.
- Maintained admission records and monitored daily admission targets.
- Handled student/parent queries and resolved issues promptly.
- Coordinated with academic and administrative departments for seamless admissions.
Area Business Head (Business Operations)
Think & Learn Pvt. Ltd. (BYJU'S)
04.2022 - 06.2024
- Manage bussiness growth, Led customer success, marketing, and branch operations.
- Managed Bihar and Bhubaneswar operations.
- Recognized multiple times as Best Area Business Head – East Zone.
- Analyzed customer trends to shape service improvements, customer experience initiatives, and revenue-focused actions.
- Coordinated with cross-functional teams to resolve customer issues and keep service delivery running smoothly.
- Trained team members on customer service, data analysis, and sales practices to strengthen day-to-day execution.
- Maintained customer records in Salesforce and OneDesk, tracking complaints, resolutions, and satisfaction patterns.
- Oversaw center operations, marketing order accuracy, shipment tracking, and quality-control procedures to support a consistent customer experience.
Assistant Manager
Toppr Technologies Pvt. Ltd.
07.2021 - 01.2022
- Managed a team of 10 people, providing
leadership, coaching, and guidance to ensure
high performance and productivity. - Distributed sales targets to the team on a daily
and monthly basis, monitoring progress and
providing support to achieve goals. - Worked with cross-functional teams to design
and implement process improvements, resulting
in increased efficiency and revenue generation. - Coordinated with the customer service team to
ensure timely resolution of service requests within
designated TAT. - Conducted market research to identify new
business opportunities and potential partners.
Managed relationships with existing partners,
ensuring retention and growth.
Team Manager
SBI Card
01.2019 - 06.2021
- Led a team of 15 to 20 people, responsible for document verification for B2C customers.
- Conducted training sessions for the team on the document verification process, ensuring adherence to company policies and compliance standards.
- Analyzed customer requirements and verified documents accordingly, ensuring timely and accurate service delivery.
- Distributed daily targets to the team, tracking progress and ensuring target achievement.
- Handled backend document verification team, ensuring seamless operations and timely delivery of services.
- Prepared and submitted reports to the ASM, providing insights on team performance, target achievement, and customer feedback
Team Leader
Vodafone Idea
03.2015 - 12.2019
- Led a team of 20 to 25 sales executives, responsible for achieving sales targets and increasing market share in the modern trade industry.
- Managed distributor and merchant onboarding processes, ensuring smooth operations and timely delivery of products and services.
- Conducted training sessions for sales executives on product knowledge, sales techniques, and customer service best practices.
- Handled service requests and complaints from customers, ensuring timely resolution and high-quality service delivery.
- Achieved and exceeded sales targets by driving postpaid and prepaid numbers, resulting in increased revenue for the company.
- Prepared and submitted reports to the RM, providing insights on team performance, sales trends, and customer feedback.
Education
Bachelor - Arts, Economics
Utkal University
Khordha, India03.2016
Skills
- Core Leadership & Management Skills
Strategic Leadership
Team Building & Team
Management
Cross-functional Coordination
Stakeholder Management
Decision Making & Problem Solving
Performance Management &
Mentoring - Sales & Business Development
Business Development & Revenue
Growth
Key Account Management
B2B & B2C Sales Strategy
Market Expansion & Territory
Management
Lead Generation & Conversion
Strategy
Negotiation & Deal Closure - Customer Relationship Management
Client Relationship Management
(CRM)
Customer Experience Enhancement
HNI Relationship Management
Conflict Resolution and Escalation
Handling
Retention and Engagement
Strategies - Technical & Tools
CRM Tools (LeadSquared,
NoPaperForms, Salesforce, Zoho,
Sales IQ)
ERP Systems
MS Office Suite (Excel, PowerPoint,
Word)
SaaS Product Implementation
Cloud Telephony (Knowlarity,
Ozonetel, etc)
Timeline
Admission Floor Head Cum Incharge
Regional College of Management (RCM & RGBS)
12.2024 - Current
Area Business Head (Business Operations)
Think & Learn Pvt. Ltd. (BYJU'S)
04.2022 - 06.2024
Assistant Manager
Toppr Technologies Pvt. Ltd.
07.2021 - 01.2022
Team Manager
SBI Card
01.2019 - 06.2021
Team Leader
Vodafone Idea
03.2015 - 12.2019
Bachelor - Arts, Economics
Utkal University