RAKHI DIXIT
Branch Manager
Jabalpur
Summary
Customer focused professional with 3+ years in academic operations, client relationship management,customer support, and educational consulting. Skilled in resolving customer issues, managing stakeholder relationships, conducting business analysis, and implementing technology solutions. Knowledgeable in payroll fundamentals, employee lifecycle processes, compliance concepts, and SaaS platforms. MCA graduate, leveraging technical skills to enhance customer problem solving.
Overview
5
5
years of professional experience
Work History
Branch Manager | Faculty
Career Launcher
01.2022 - Current
- Manage daily branch operations, ensuring exceptional service delivery for students and parents.
- Serve as the primary point of contact for resolving academic, operational, and customer-related concerns.
- Resolve complex student and parent escalations by identifying root causes and providing timely solutions.
- Conduct one-on-one counseling sessions, helping students make informed educational and career decisions.
- Collaborate with senior leadership to improve branch operations and customer satisfaction.
- Coordinate admissions, onboarding activities, scheduling, and administrative workflows.
- Lead marketing and outreach initiatives, enhancing student acquisition and retention.
- Maintain detailed documentation of student performance, operational processes, and academic reports.
- Improve operational efficiency by standardizing academic and administrative processes.
- Ensure branch operations comply with company policies and regulatory requirements.
Faculty
Student First
05.2023 - Current
- Deliver high quality classroom instruction while maintaining excellent student engagement.
- Support 150+ students in academic planning, contributing to a 25% improvement in overall assessment scores.
- Guide students in academic planning and performance improvement, fostering their academic success.
- Identify learning challenges and developed personalized strategies, enhancing student understanding and progress.
- Prepare academic documentation, assessments, and progress reports.
- Collaborate with management to enhance learning outcomes and increase customer satisfaction.
Education
Master of Computer Applications -
Shri Ram Institute of Technology
Jabalpur, M.P01-2026
Bachelor of Arts - Computer Applications
St. Aloysius College
Jabalpur, M.P01-2023
Higher Secondary - PCM
Ashoka Hall School
Jabalpur, M.P05-2019
Secondary -
Ashoka Hall School
Jabalpur, M.P06-2017
Skills
- Customer Support
- SaaS Product Troubleshooting
- Technical Issue Investigation
- Problem Solving
- Client Relationship Management
- Root Cause Analysis (RCA)
- Financial Management
- Regulatory Compliance
- Business Analysis
- Stakeholder Communication
- Cross functional Collaboration
- Product Support
- Customer Query Resolution
- Java
- PHP
- Spring Boot
- SQL
- HTML5
- CSS3
- JavaScript
- REST APIs
- MySQL
- Tools
- Git
- GitHub
- Postman
- VS Code
- IntelliJ IDEA
- Microsoft Office
- Google Workspace
- Compensation Structure
- HR Information Systems
ADDITIONAL INFORMATION
- Excellent written and verbal communication skills.
- Strong analytical and troubleshooting abilities.
- Experienced in customer-facing environments.
- Comfortable working in fast-paced and collaborative teams.
- Quick learner with strong attention to detail.
- Open to working in rotational/night shifts to support global customers.
- Passionate about delivering outstanding customer experiences.
- Open to working night shifts.
Timeline
Faculty
Student First
05.2023 - Current
Branch Manager | Faculty
Career Launcher
01.2022 - Current
Master of Computer Applications -
Shri Ram Institute of Technology
Bachelor of Arts - Computer Applications
St. Aloysius College
Higher Secondary - PCM
Ashoka Hall School
Secondary -
Ashoka Hall School