PRUDENCE BATHABILE MOTINYA
BUSINESS ADMINISTRATIONS SERVICES
eMbalenhle
Summary
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
12
12
years of professional experience
Work History
Office Administration Assistant
MKHOLO INVESTMENTS PTY(LTD)
01.2022 - 10.2023
- Submitted employee payroll documentation weekly to avoid errors and kept employees paid accurately and on time.
- Optimized travel arrangements for executives by researching cost-effective options for flights, accommodations, transportation logistics while adhering to company policies on business travel expenses.
- Fostered strong professional relationships with clients by scheduling appointments promptly, maintaining accurate contact records, and delivering excellent customer service.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary
- Managed filing system, entered data and completed other clerical tasks
Customer Service Representative
Checkers
01.2012 - 04.2015
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Created and maintained detailed database to develop promotional sales.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Sought ways to improve processes and services provided.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management
- Contributed to sales growth by upselling products and services based on individual customer requirements
- Exhibited high energy and professionalism when dealing with clients and staff
- Increased efficiency and performance by monitoring team member productivity and providing feedback
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives
- Investigated and resolved accounting, service and delivery concerns
- Utilized customer service software to manage interactions and track customer satisfaction
Education
GED -
PC TRAINING & BUSINESS COLLEGE
Pretoria, South Africa 04.2001 -
High School Diploma -
CHIEF AMPIE MAYISA HIGH SCHOOL
LEANDRA 04.2001 -
Skills
Transcription and dictation
Organizing and Categorizing Data
Report Writing
Database Maintenance
Technical Support
Mail distribution
Labor Relations
Clerical Support
Word Processing
Goal Setting
Filing and data archiving
Office Equipment Operation
Order Placement
Timeline
Office Administration Assistant
MKHOLO INVESTMENTS PTY(LTD)
01.2022 - 10.2023
Customer Service Representative
Checkers
01.2012 - 04.2015
GED -
PC TRAINING & BUSINESS COLLEGE
04.2001 -
High School Diploma -
CHIEF AMPIE MAYISA HIGH SCHOOL
04.2001 -