Summary
Overview
Work History
Education
Skills
Timeline
Generic
Priyanshi Khatri

Priyanshi Khatri

Sr. Customer Care Executive
Indore

Summary

Adept at navigating complex customer inquiries, I excelled as a Customer Care Representative at Myntra Designs, where I enhanced customer satisfaction and consistently met call center metrics. My expertise in customer relationship management and active listening fostered positive relationships, achieving significant improvements in customer experience.

Creative customer care professional dedicated to consistently surpassing service goals with unparalleled support for customer needs. Smoothly manages both incoming and outgoing calls and remote requests by applying strong organizational, research and time management skills. Solid history of success in fast-paced call centers.

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

3
3
years of professional experience
3
3
years of post-secondary education

Work History

Advisor

Choice Broking
01.2023 - Current
  • Developed long-lasting relationships with clients to ensure consistent retention and loyalty.
  • Maintained up-to-date knowledge on industry trends and regulations, ensuring accurate advice was provided to clients at all times.
  • Mentored junior advisors, fostering a supportive team environment focused on growth and learning.
  • Utilized advanced CRM tools to track client interactions efficiently while maintaining detailed records of their individual goals, preferences, and concerns.
  • Managed risk effectively by closely monitoring client portfolios and making timely adjustments.
  • Participated in ongoing professional development opportunities to stay current with industry trends and best practices.
  • Developed strong relationships with clients through regular communication and excellent customer service.
  • Increased client satisfaction, providing personalized investment advice based on thorough financial analysis.
  • Strengthened client relationships through regular, insightful communication regarding market trends and portfolio adjustments.
  • Advised clients on risk management strategies to protect assets against market volatility.
  • Spearheaded sustainability initiative within investment portfolios, aligning client values with their financial goals.
  • Boosted client portfolio performance, selecting and managing diverse range of investment vehicles.
  • Collaborated with cross-functional teams to launch series of successful financial education seminars.
  • Pioneered client onboarding process that significantly reduced time to first investment.
  • Conducted in-depth market research to identify emerging trends, enabling clients to capitalize on new investment opportunities.
  • Enhanced team productivity with introduction of streamlined processes for client assessments and follow-ups.
  • Cultivated network of industry professionals to support client needs beyond traditional financial advisory services.
  • Streamlined client reporting mechanisms, providing more transparent and accessible investment performance data.
  • Navigated complex regulatory requirements to ensure compliance in all advisory activities.
  • Facilitated workshops on financial planning for high-net-worth individuals, improving their understanding of wealth management.
  • Developed comprehensive risk assessment tool, enabling more precise investment recommendations.
  • Transformed client financial outcomes by integrating advanced analytical tools into investment decision-making process.
  • Optimized operational efficiency by implementing CRM system tailored to advisory services.

Customer Care Representative

Myntra Designs
01.2022 - 11.2022
  • Assisted call-in customers with questions and orders.
  • Managed high call volume with exceptional professionalism and efficiency.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Maintained a high level of product knowledge to provide accurate information and support to customers.
  • Contributed to team success, consistently achieving call center performance metrics.
  • Navigated multiple computer systems and applications to find information.
  • Conducted follow-up calls to ensure complete resolution of customer concerns and verify satisfaction levels.
  • Delivered comprehensive product support, assisting customers with troubleshooting and usage guidance.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
  • Streamlined call response times for improved customer experience through effective communication techniques.

Education

High School Diploma -

Mother Convent Higher Secoundry School 10th
Indore
06.2020 - 06.2021

Associate of Arts - 12th

Mother Convent Higher Secoundry School
Indore, India
06.2022 - 07.2023

Bachelor of Arts - Art Education

Maharani Laxmibai College
Indore
08.2023 - Current

Skills

Presentations and public speaking

Problem-solving

Client engagement

Time management

Critical thinking

Timeline

Bachelor of Arts - Art Education

Maharani Laxmibai College
08.2023 - Current

Advisor

Choice Broking
01.2023 - Current

Associate of Arts - 12th

Mother Convent Higher Secoundry School
06.2022 - 07.2023

Customer Care Representative

Myntra Designs
01.2022 - 11.2022

High School Diploma -

Mother Convent Higher Secoundry School 10th
06.2020 - 06.2021
Priyanshi KhatriSr. Customer Care Executive