Summary
Overview
Work History
Education
Skills
Leadership Activities
Certification
Awards
Personal Information
Timeline
Generic

Priyanka Garg

Biaora

Summary

Experienced software testing professional with over 9 years in the field, including 2 years focused on Salesforce, and 3 years in the cargo, airline, and HR domains. Skilled in designing test plans, executing tests, and managing defect lifecycles. Demonstrated leadership as a QA team lead, driving quality assurance initiatives that align with business goals. Proficient in both manual and automated testing methodologies, with a strong emphasis on communication and teamwork.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Senior QA Engineer

Hashedin by Deloitte
04.2022 - Current
  • Developed Pulse platform to gather employee feedback and enhance Hashedin processes.
  • Working as a QA lead, I conducted regular quality audits to ensure adherence to quality management systems.
  • Organized weekly team meetings with QA engineers to track their project progress and challenges.
  • Utilized Agile and Scrum methodologies to achieve project milestones within strict timelines.
  • Mentored junior QA engineers on software testing best practices to enhance team skills.
  • Tracked project timelines and milestones, ensuring timely task completion within budget.
  • Created and maintained Jira dashboards and Confluence pages for different projects, as per the requirements from leadership.
  • Led root cause analysis initiatives, significantly decreasing defect rates in products.
  • Identified customer needs promptly to ensure satisfaction.
  • Assisted junior QA engineers in production promotion activities.
  • Reviewed test cases to ensure comprehensive test coverage.
  • Have set QA process across the project and made it mandatory to do sanity checks post code changes.
  • Collaborated effectively with teams to increase workplace productivity.

Senior QA Engineer

Hashedin by Deloitte
10.2021 - Current
  • Designed Rewards and Recognition platform to enhance employee motivation and promote positive culture.
  • Generated comprehensive reports on product quality metrics based on test results documentation.
  • Managed defect documentation, triaged issues, and collaborated with developers for prompt resolutions.
  • Developed test strategies and plans for software applications, ensuring thorough quality assurance.
  • Conducted exploratory, functional, regression, integration, and system testing to uncover potential issues.
  • Utilized diverse software tools such as Jira, Confluence, ADO, and TestRail to streamline processes and improve overall performance.
  • Performed compatibility testing across various operating systems and browsers.
  • Implemented the process of tracking test cases to requirements in the requirements traceability matrix document across the project.
  • Worked with cross-functional teams to achieve goals.

QA Test Engineer

Accelya kale solutions
07.2019 - 08.2021
  • SkyChain products help airlines maximize performance, improve service quality, and significantly grow their bottom line.
  • Performed regression testing, smoke testing, and usability testing for various software releases.
  • Created detailed bug reports with reproducible steps and screenshots for effective issue tracking.
  • Provided support during user acceptance testing cycles.
  • Performed testing of web- and mobile-based applications.
  • Assisted in developing automation scripts using Selenium WebDriver.
  • Participated in sprint planning meetings and provided feedback from a QA perspective.
  • Monitored defect tracking systems to ensure timely resolution of issues.
  • Implemented best practices for writing effective test cases.
  • Carried out compatibility testing across multiple browsers and devices.
  • Identified areas of improvement in existing processes and procedures.

SyntBotsTester

Syntel pvt ltd
07.2017 - 07.2019
  • SyntBots Automation is Syntel's intellectual property, which offers zero manual intervention, zero errors, and defect-free process execution, as well as easy troubleshooting and maintenance.
  • Understanding User and Business Requirements.
  • Preparation of the test plan and audit documents at the project level.
  • Test reporting to the delivery leader on a sprint and monthly basis.
  • Preparation of Jira dashboards, and handling them for various QA reports and project-level reports.
  • Worked as an individual contributor when required, and completed testing with the team on time.
  • Conducted standup calls, retrospective meetings, and QA weekly calls.
  • Resolved the production issue with the support team.
  • Involved in analyzing requirements, preparing test cases, executing test cases, and finding defects.
  • Active involvement in production promotes activities.

Salesforce Tester

Syntel pvt ltd
09.2015 - 07.2017
  • This project involves managing meetings and outreach for an investor and integrating it into both MA and MIS instances, generating meeting snapshots, and crediting the analysts who attended the meetings.
  • Automated functional and regression testing approaches to streamline software production.
  • Performed cross-browser compatibility testing.
  • Conducted smoke tests to ensure that new builds were stable enough for further testing.
  • Documented all test cases, execution steps, results, issues found, and resolutions taken into the TestRail tool.

Education

B.E. - I.T.

Oriental Institute of Science And Technology
Bhopal
06.2015

HSC - Science

R.k.Convent HS School
Biaora
03.2010

SSC -

Jyoti Convent HighSchool
Biaora
03.2008

Skills

  • Agile methodologies
  • Defect tracking and resolution
  • Quality audits and metrics
  • Team mentorship and development
  • Process improvement strategies
  • Root-cause analysis techniques
  • Quality engineering tools expertise
  • Software development tools: JIRA, Confluence
  • ADO and Test Rail
  • System and software testing
  • Test case development
  • Test plans and test methodologies
  • Sanity and Smoke Testing
  • Retesting, regression testing
  • Cross-browser testing, exploratory testing
  • Mobile testing and UAT testing
  • Capacity planning
  • Test strategy development
  • Mentorship and training

Leadership Activities

  • Engaged in resource management and task management processes
  • Organized and conducted weekly, fun activities
  • Conducted multiple technical interviews for the organization
  • Worked at the organizational level to set career roadmaps for the QA profile at different band levels

Certification

  • Certified Scrum Master (CSM), 2023
  • Advanced Certified Scrum Master (A-CSM), 2023
  • Professional Scrum Master Level 1 (PSM 1), 2025

Awards

  • Excellence Award 2025, for handling QA responsibility and delivering the features on time during critical deliveries (Hashedin by Deloitte - Project: Pulse Survey)
  • Rising Star Award 2024, for handling multiple projects and guiding other teams in the audit process (Hashedin by Deloitte - Project: Pulse Survey)
  • Torch Bearer Award 2023, for leading the team and setting best practices within the team (Hashedin by Deloitte - Project: Rewards & Recognition)
  • Excellence Award 2019, for delivering a POC at Syntel Pvt Ltd. (Project-SyntBots)

Personal Information

  • Date of Birth: 11/29/91
  • Gender: Female
  • Nationality: Indian

Timeline

Senior QA Engineer

Hashedin by Deloitte
04.2022 - Current

Senior QA Engineer

Hashedin by Deloitte
10.2021 - Current

QA Test Engineer

Accelya kale solutions
07.2019 - 08.2021

SyntBotsTester

Syntel pvt ltd
07.2017 - 07.2019

Salesforce Tester

Syntel pvt ltd
09.2015 - 07.2017

B.E. - I.T.

Oriental Institute of Science And Technology

HSC - Science

R.k.Convent HS School

SSC -

Jyoti Convent HighSchool

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