Primrose Taitano

• Receive and review permit applications to determine its completeness and whether it may be within one of the Division of Coastal Resources Management's Area of Particular Concern.
• Input permit applications information into a permit application database that tracks the file number, project description, applicant information, project types, locations of projects and the status of the permit applications.
• Route letters, memorandums and permits to their respective representatives pertaining to the related project(s).

• Stationed at concession stand assisting customers with orders such as tickets, snacks and beverages.
• Operated POS System.
• Operated, prepared and maintained the cleanliness of all the concession related equipments such as the popcorn maker, nacho cheese warmer, hot dog grill, etc.
• Upsold/Suggestive selling on merchandise.

• Input permit applications information into a permit application database that tracks file number, project description, applicant information, project type, location of project and the status of permit application.
• Prepared public notices on a bi-weekly basis for new and or approved DCRM APC permit applications, as well as notices of schedule public hearings and meetings of the CRM Agency Officials for major siting projects.
• Performed clerical duties such as assisted customers/clients and answered calls pertaining to inquiries and concerns regarding DCRM Permits.

• Interviewed residents in assigned areas to explain purpose of Census, ask questions and record answers.
• Visited assigned neighborhoods and knocked on doors to encourage participation in Census.
• Maintained and submitted records of hours worked, miles driven and expenses incurred to facilitate accurate reporting measures.
• Met with supervisor to review procedures, report issues or concerns and receive instructions.

Worked in different departments under customer operations.

• Directory Assistance - Provided information by filtering such information alphabetically and geographically within the CNMI, Guam and Hawaii.
• Lead Customer Care Representative - Point of contact for calls dealing with concerns or request for new or additional residential/business landlines, cellular or internet services, discontinuance of service, addressing complaints and inquiries concerning services, rates, billing, regulations and policies.
• Plant Service Center Specialist - Performed preventive maintenance activities by ensuring that the Trouble Analysis Center (TAC) has downloaded detected faults from the network switching equipment Diagnostic List. Also received and analyzed subscriber complaints, tested and resolved where possible and dispatched unresolved trouble tickets and service orders to Inside/Outside Plant or other technical personnel for resolution and completion.
• Wireless Handset Technician - Provided maintenance and repairs support for wireless devices.
• System Specialist - Applied solutions to technical problems reported by customers and end users, both internal staff and company clients, through the phone and direct interface. Assisted with maintenance, troubleshooting, and installation of Personal Computers (PC), network, server and telecommunications equipment.