Preeti Ahirwar
Deputy Manager, Branch banking operations
Bhopal
Summary
Driven banking professional with 4 years of experience in Branch banking and 2years of credit card operations.
Adept at managing daily branch activities , customer service, sales and compliance to enhance operational efficiency and customer satisfaction .
seeking to leverage expertise in a dynamic banking environment to delver exceptional financial solutions and customer service
Overview
6
6
years of professional experience
6
6
years of post-secondary education
7
7
Certifications
Work History
Deputy Manager of Operations, B R O
Axis Bank
05.2023 - Current
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Educated customers about billing, payment processing and support policies and procedures.
Deputy Manager, SDA CASH
RBL Bank Ltd
02.2022 - 03.2023
- Handled high-pressure situations with ease, effectively managing long lines during peak hours.
- Balanced multiple priorities simultaneously, attending to customer needs while maintaining an efficient workflow at the front end of the store.
- Exceeded company expectations through exceptional attendance record and punctuality on a daily basis.
- Assisted customers with finding products, providing them with a positive shopping experience.
- Improved operational efficiency by streamlining processes and implementing best practices.
- Conducted regular audits to ensure compliance with regulatory requirements and internal policies.
- Enhanced customer satisfaction by addressing issues promptly and implementing service improvements.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Assistant Manager, Cashier
RBL Bank Ltd
11.2021 - 02.2022
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Assisted customers with returns, refunds and resolving transaction issues.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Assistant Manager, Credit Card Operations
RBL BANK LIMITED
10.2018 - 10.2021
- Participated in regular system audits to maintain compliance with industry standards and regulations.
- Improved workflow efficiency by automating routine tasks, reducing manual effort and potential errors.
- Developed comprehensive training materials to ensure seamless onboarding of new team members in card operations.
- Enhanced system efficiency by conducting in-depth analysis and implementing necessary updates.
- Implemented advanced security measures to protect sensitive customer information and reduce instances of fraud.
Education
PGDBF - Post Graduate Diploma in Banking Foundation
Manipal Academy Of Higher Education
10.2017 - 09.2018
M.com - Tax Planning And Tax Management
Sarojini Naidu Government Girls Pg College
11.2011 - 07.2013
B.com - Accountancy And Income Tax For Individuals
Sarojini Naidu Govt Girls Pg College
11.2008 - 05.2011
Higher Secondary - Commerce
Baithal HS School
07.2007 - 03.2008
Board of Secondary Education -
Govt Girls Higher Secondary School
07.2005 - 03.2006
Skills
Quality Analysis, Accounting, knowledge of current bank environment and banking applications
Operational excellence
Customer service
MS office
Operations management
Operational efficiency
Sales presentations
Certification
National certificate in modular employable skills (banking and accounting) ASSOCHAM
Accomplishments
Qualify MDRT Experience in december 2024
Timeline
Deputy Manager of Operations, B R O
Axis Bank
05.2023 - Current
Deputy Manager, SDA CASH
RBL Bank Ltd
02.2022 - 03.2023
Assistant Manager, Cashier
RBL Bank Ltd
11.2021 - 02.2022
NISM
01-2020
IRDA
01-2020
Assistant Manager, Credit Card Operations
RBL BANK LIMITED
10.2018 - 10.2021
Participated in mini marathon at manipal academy of banking and insurance
02-2018
PGDBF - Post Graduate Diploma in Banking Foundation
Manipal Academy Of Higher Education
10.2017 - 09.2018
National certificate in modular employable skills (banking and accounting) ASSOCHAM
02-2013
Participated in the international conference on Dharma -Dhamma held at bhopal
09-2012
M.com - Tax Planning And Tax Management
Sarojini Naidu Government Girls Pg College
11.2011 - 07.2013
Internship in bhopal cooperative bank bhopal
09-2010
B.com - Accountancy And Income Tax For Individuals
Sarojini Naidu Govt Girls Pg College
11.2008 - 05.2011
Higher Secondary - Commerce
Baithal HS School
07.2007 - 03.2008
Certificate of computer operations (M.P. bhoj university)
07-2005
Board of Secondary Education -
Govt Girls Higher Secondary School
07.2005 - 03.2006
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