Portia Hadebe
Collections Specialist
Constantia Kloof Roodepoort
Summary
Commercial Credit / Collections Specialist with a demonstrated history of working in the telecommunications industry. Overseeing the use of sound financial disciplines in the MTN Commercial credit department by providing timeous banking services, resolve customer queries, master data management and to minimize the credit risk skilled in Customer Service, Microsoft Excel, Microsoft Word, PowerPoint, Oracle ERP. Professional with a Bachelor of Commerce – BCom focused on Human Resources Management/Personnel Administration from Mancosa, Credit Management Certificate from University of South Africa, and Post Graduate Diploma in Risk Management.
Overview
12
12
years of professional experience
6
6
years of post-secondary education
Work History
Specialist Commercial Credit / Collections
MTN South Africa
Constantia Kloof Roodepoort
07.2013 - Current
- Customer Queries - Weekly and monthly customer engagements internal and external stakeholders – Daily/Weekly reporting to internal and external stakeholders on orders, returns, payments, any other anomalies queries - Follow up with relevant departments for all queries related to customer account & provide customer with conclusive feedback
- Customer Invoicing - Invoicing of OEM’s, Store-build, MNS, and adhoc (Write-offs, manual transactions) - Prepare trend analysis of client billing with the objective to pick up anomalies - Investigate and report all billing abnormalities identified - Review a root cause analysis on credit notes issued to assist in defining corrective action to avoid repeats
- Debtors Management – Run weekly age analysis to monitor balances, accuracy, and overdue – Daily reconciliation of the virtual airtime usage (To pick-up any anomalies and trend analysis, Ensure customer has sufficient credit to trade, Ensure the correct discount percentage is applied to the customer) - Daily, weekly reporting of the credit limit usage ( to reduce the exposure to MTN and customer) - Daily accurate allocation of payment to invoices of payments as per customer remittance advice - Positively impact cash flow by ensuring the accurate and timely processing of payments of accounts receivable - Handle disputed accounts and negotiate with clients to bring payment in line with terms - Timely engagement with customer on default payments - Resolution of customer disputes and queries related to the function to ensure timely collection of payments - Provision of bat debt, and disputes - Monthly reconciliation of all accounts - Ensuring that all customers statements are sent out within the agreed SLA (By the 7th working day of the month) – Monthly credit limit reviews (to monitor the credit limit usage)
- Risk Management - Ensure that the customer does not over trade on the credit limit granted - Ensure that the credit limit granted by CGIC is loaded correctly and we adhere to the conditions as per the annexures that was issued - Ensure compliance with MTN and CGIC credit policy (making sure customer is trading with the correct entity name, that there is valid agreement, correct payment terms are loaded, a valid VAT and company registration are loaded) – Monthly performance review (uploading on Finance Risk Committee folder) - Compliance Register
- Reporting – Preparing monthly credit notes and bad debt provisions – Prepare cashflow report – General Ledger Recons – Finance Risk Committee slides – Credit Limit usage report – Age Analysis – Transactions Report (Credit Notes, Debit Notes, and Sales Invoices), Collections Report, Bank Guarantee Report
- Managed Audits - Ensure that we compile audit sample as requested during internal and external audits
- Project Management - Develop and drive the execution of agreed projects - Drive the implementation, tracking, monitoring, and compliance of Projects - Co-ordinate project reporting - Ensure effective implementation of the integrated project management model
Secondment Role Specialist - Compliance & Risk Management
MTN South Africa
Constantia Kloof Roodepoort
08.2024 - 12.2024
- Developed and implemented a compliance plan addressing operational and financial risks
- Led efforts to reduce long-outstanding open cash balances, including the reallocation of unidentified receipts and stakeholder collaboration
- Prepared detailed trend analyses and reports to monitor compliance with banking and commercial credit policies
- Conducted pre-audit reviews, collaborated with internal and external audit teams, and addressed findings to ensure alignment with compliance objectives
- Supported internal training on updated PPPs to ensure adherence to evolving compliance requirements
Acting Finance Supervisor
MTN South Africa
Constantia Kloof Roodepoort
11.2021 - 12.2022
- Customer Queries - Assist with ensuring that customer queries are attended to and that the correct escalation path is followed - Provide feedback to the business and external customers on queries raised - Follow up on all outstanding issues with the relevant parties - Based on issues identified during queries investigation give input to the relevant stakeholders to fix the issues
- Banking - All customer payments to be allocated within SLA - Ensuring the accurate and timely processing of payments to accounts receivable - Perform all relevant tasks related to Banking Queries - Analyse information on bank statements and identify anomalies- Search for and trace missing payments deposited directly with the bank - Liaise with Finance Ops for all unidentified payments received to ensure is allocated to the correct debtor’s account
- Master Data Management - Ensure all accounts in Commercial Credit are in line with commercial agreements - Ensure master-data is in line with legislature and MTN operational requirements - Ensure regular review of Master-data, to ensure is always up to date and relevant
- Claims Management - Ensure customer claims are processed within SLA - Ensure customer queries are resolved within SLA
- Monthly Customer Invoicing - Ensure all adhoc Invoicing required is done timeously and accurate - Trade Management monthly recons
- Risk Management - Ensure compliance with MTN process to manage exposure - Engage and influence to ensure alignment of key stakeholders, namely: Sales, Operations, Technology and Product Heads - Ensure that MTN is always in possession of the latest customer information to assess risk exposure - Provide input in all relevant commercial agreements drafting and operate within the agreements - Ensuring all credit, collection, banking and master data policies and procedures are adhere to - Manage unidentified and unallocated cash, engage the relevant stakeholder to ensure they are kept at the minimise
- Reporting - Daily, Weekly, and monthly Department Reporting - Prepare and Manage all reporting required in line with Commercial Credit Requirements and Analysis of Accounts - Prepare Recons (Sub-Ledger to GL) for banking and claims - Produce accurate reconciliations for unidentified cash accounts and ensure that payments are allocated, and these are stored centrally for ease of access - Prepare ad hoc reports on request
- Managed Audits - Liaise with internal and external auditors to resolve audit points by ensuring that they are dealt with effectively and timeously - Ensure the auditors receives all the required information to ensure that audits are completed within deadline and budget
- Staff Management - Ensure staff have clearly defined KPAs - Identify training needs - Guide and motivate staff - Performance management - Setting targets for subordinates - Promote teamwork and spirit
- Managed a high-performing finance team, fostering a culture of continuous improvement and professional development opportunities for staff members.
- Improved financial reporting accuracy by streamlining data collection processes and implementing stringent review procedures.
- Assisted in the successful completion of external audits by providing comprehensive documentation and addressing auditor inquiries efficiently.
Specialist - Credit Controller
MTN South Africa
Constantia Kloof Roodepoort
01.2020 - 10.2021
- Customer Queries - Weekly and monthly customer engagements internal and external stakeholders – Daily/Weekly reporting to internal and external stakeholders on orders, returns, payments, any other anomalies queries - Follow up with relevant departments for all queries related to customer account & provide customer with conclusive feedback –
- Customer Invoicing - Invoicing of OEM’s, Store-build, MNS, and adhoc (Write-offs, manual transactions) - Prepare trend analysis of client billing with the objective to pick up anomalies - Investigate and report all billing abnormalities identified - Review a root cause analysis on credit notes issued to assist in defining corrective action to avoid repeats.
- Debtors Management – Run weekly age analysis to monitor balances, accuracy, and overdue – Daily reconciliation of the virtual airtime usage (To pick-up any anomalies and trend analysis, Ensure customer has sufficient credit to trade, Ensure the correct discount percentage is applied to the customer) - Daily, weekly reporting of the credit limit usage ( to reduce the exposure to MTN and customer) - Daily accurate allocation of payment to invoices of payments as per customer remittance advice - Positively impact cash flow by ensuring the accurate and timely processing of payments of accounts receivable - Handle disputed accounts and negotiate with clients to bring payment in line with terms - Timely engagement with customer on default payments - Resolution of customer disputes and queries related to the function to ensure timely collection of payments - Provision of bat debt, and disputes - Monthly reconciliation of all accounts - Ensuring that all customers statements are sent out within the agreed SLA (By the 7th working day of the month) – Monthly credit limit reviews (to monitor the credit limit usage).
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
Education
Accounting 101 Certificate - Accounting
Fintac
Johannesburg 01.2023 - 01.2024
Postgraduate Diploma in Risk Management - Risk Management
Mancosa
Johannesburg 01.2023 - 12.2023
Bachelor of Commerce - Human Resource Management
Mancosa
Johannesburg 01.2018 - 12.2020
Some College (No Degree) - Programme in Credit Management
University of South Africa
Johannesburg 01.2016 - 12.2016
Diploma in Accounting - Accounting
Damelin Business School
Johannesburg 01.2000 - 03.2000
Skills
- Compliance Management
- Audit Management
- Cash Management and Reconciliation
- Policy Development
Root-cause analysis
Analytical thinking
Candidate
Portia Hadebe, Portia.Hadebe@mtn.com, 0832127502, Constantia Kloof, Roodepoort, Gauteng, Commercial Credit / Collections Specialist with a demonstrated history of working in the telecommunications industry. Overseeing the use of sound financial disciplines in the MTN Commercial credit department by providing timeous banking services, resolve customer queries, master data management and to minimize the credit risk skilled in Customer Service, Microsoft Excel, Microsoft Word, PowerPoint, Oracle ERP., Bachelor of Commerce – BCom, Human Resources Management/Personnel Administration, Mancosa, 05/01/20, Credit Management Certificate, University of South Africa, 12/01/16, Post Graduate Diploma in Risk Management, Mancosa, 12/01/23, MTN South Africa, Secondment Role Specialist - Compliance & Risk Management, Fairlands, Johannesburg, Gauteng, 08/01/24, current, Developed and implemented a compliance plan addressing operational and financial risks., Led efforts to reduce long-outstanding open cash balances, including the reallocation of unidentified receipts and stakeholder collaboration., Prepared detailed trend analyses and reports to monitor compliance with banking and commercial credit policies., Conducted pre-audit reviews, collaborated with internal and external audit teams, and addressed findings to ensure alignment with compliance objectives., Supported internal training on updated PPPs to ensure adherence to evolving compliance requirements., MTN South Africa, Specialist Commercial Credit / Collections, Fairlands, Johannesburg, Gauteng, 07/01/13, current, Customer Queries - Weekly and monthly customer engagements internal and external stakeholders., Customer Invoicing - Invoicing of OEM’s, Store-build, MNS, and adhoc., Debtors Management - Run weekly age analysis to monitor balances, accuracy, and overdue., Risk Management - Ensure that the customer does not over trade on the credit limit granted., Reporting - Preparing monthly credit notes and bad debt provisions., MTN South Africa, Acting Finance Supervisor, Fairlands, Johannesburg, Gauteng, 11/01/21, 12/01/22, Assist with ensuring that customer queries are attended to and that the correct escalation path is followed., All customer payments to be allocated within SLA., Ensure compliance with MTN process to manage exposure., Daily, Weekly, and monthly Department Reporting., Accounting 101 Certificate, Fintac, 12/01/24, Postgraduate Diploma in Risk Management, Mancosa, 12/01/23, Bachelor of Commerce in Human Resource Management (Cum Laude), Mancosa, 12/01/20, Programme in Credit Management, University of South Africa, 12/01/16, Diploma in Accounting, Damelin Business School, 12/01/00, Certificate in Professional Purchasing skills & Practices, Certificate in Pastel, Oracle ERP, Microsoft Excel, Microsoft PowerPoint, Microsoft Word, Time Management, Analytical, Multi-Tasking, Administrative, Customer Service, Delegation, People Management, Compliance Management, Audit Management, Cash Management and Reconciliation, Policy Development
Timeline
Secondment Role Specialist - Compliance & Risk Management
MTN South Africa
08.2024 - 12.2024
Accounting 101 Certificate - Accounting
Fintac
01.2023 - 01.2024
Postgraduate Diploma in Risk Management - Risk Management
Mancosa
01.2023 - 12.2023
Acting Finance Supervisor
MTN South Africa
11.2021 - 12.2022
Specialist - Credit Controller
MTN South Africa
01.2020 - 10.2021
Bachelor of Commerce - Human Resource Management
Mancosa
01.2018 - 12.2020
Some College (No Degree) - Programme in Credit Management
University of South Africa
01.2016 - 12.2016
Specialist Commercial Credit / Collections
MTN South Africa
07.2013 - Current
Diploma in Accounting - Accounting
Damelin Business School
01.2000 - 03.2000
Similar Profiles
Trever PestanaTrever Pestana
PROJECT MANAGER at MTN SOUTH AFRICAPROJECT MANAGER at MTN SOUTH AFRICA
Zola MkhizeZola Mkhize
Taxation administrator(Shared Service Hub division) at Mobile Telecommunication Network (MTN) South AfricaTaxation administrator(Shared Service Hub division) at Mobile Telecommunication Network (MTN) South Africa
Desmond Abutige EziaDesmond Abutige Ezia
Scrum Master at MTN SOUTH AFRICAScrum Master at MTN SOUTH AFRICA