PHILLISTARS ZANELE MASILELA
SALES CONSULTANT
Witbank
Summary
At ONE TOUCH MOBILITY, I spearheaded department operations, enhancing team productivity by implementing strategic workflows and fostering a culture of open communication. My leadership not only improved customer satisfaction significantly but also mentored staff for career growth, blending hard skills like data analytics with soft skills in problem-solving and teamwork.
Experienced Supervisor leads team members to complete jobs on-time. Assigns tasks, trains employees, and implements company procedures. Excellent communication and listening skills. Provides leadership and vision, driving teams to meet goals.
Accomplished Supervisor focused on meeting customer expectations and achieving company goals. Drives success by directing high-producing teams while developing lasting employee rapport. Exceptional knowledge of cost-reduction methods and streamlining production processes.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.
Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.
Overview
4
4
years of professional experience
3
3
Certifications
Work History
Supervisor
ONE TOUCH MOBITY
04.2021 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Oversaw compliance with industry regulations and company policies, ensuring safe and legal operational environment.
- Conducted thorough employee evaluations to identify areas for growth and development, leading to more skilled workforce.
- Managed diverse team, promoting inclusive work environment that leveraged individual strengths.
- Generated reports detailing findings and recommendations.
Education
Graduate Certificate - Project Management
IQ ACADEMY
04.2001 -
No Degree - PURCHASING AND SUPPLY MANAGEMENT
UNISA
PRETORIA 04.2001 -
No Degree - Computer And Information Systems
DAMELIN COMPUTER SCHOOL
Cape Town, South Africa 04.2001 -
Skills
Staff management
Inventory control
Staff discipline
Customer service
Training and mentoring
Goal oriented
Attention to detail
Complex Problem-solving
Processes and procedures
Contract management
Performance management
Documentation and reporting
Time management
Self motivation
Problem-solving
Multitasking
Teamwork
Customer relationship management
Sales strategies
Inventory oversight
Waste reduction
Project planning
Data analytics
Employee motivation
Certification
UMALUSI
Timeline
Supervisor
ONE TOUCH MOBITY
04.2021 - Current
Graduate Certificate - Project Management
IQ ACADEMY
04.2001 -
No Degree - PURCHASING AND SUPPLY MANAGEMENT
UNISA
04.2001 -
No Degree - Computer And Information Systems
DAMELIN COMPUTER SCHOOL
04.2001 -
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