Pearl McCord
Garapan, Saipan
Summary
Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Hostess Manager/Waitress Trainer/Cashier Assistant Manager
Le Citron
05.2021 - 12.2021
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Communicated with customers and team members to solve problems.
- Interacted with guests to obtain positive or negative feedback and constructively apply information.
- Resolved customer complaints quickly to maintain customer satisfaction.
- Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
- Greeted new customers, discussed specials, and took drink orders.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
CSR-Customer Service Representative
Transcom Comcast Corp
11.2019 - 03.2020
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Maintained up-to-date knowledge of product and service changes.
- Trained new personnel regarding company operations, policies and services.
- Promoted available products and services to customers during service, account management, and order calls.
- Trained staff on operating procedures and company services.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
Waitress/Cashier
Poki Yaki
05.2018 - 04.2019
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Greeted new customers, discussed specials, and took drink orders.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
- Informed customers about daily and seasonal specials.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Cashier
Mobil Gas Station
05.2017 - 07.2018
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Used POS system to enter orders, process payments and issue receipts.
Front Desk Receptionist/ Assistant Nurse
Commonwealth Health Care Corp (CHCC)
04.2017 - 06.2018
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Collected room deposits, fees, and payments.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Completed data entry and filing to keep records updated for easy retrieval.
- Completed all tasks in compliance with company policies and procedures.
- Trained new team members on company procedures, customer service and issue resolution.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Confirmed appointments, communicated with clients, and updated client records.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
Director of First Impressions (Greeter)
Best Sunshine Imperial Pacific (BSI)
11.2015 - 01.2017
- Exhibited professionalism and composure in stressful circumstances.
- Greeted guests warmly, determined nature of visit and escorted to appropriate department or area.
- Maintained area near entrance to create welcoming and inviting environment for guests.
- Showed worth to visitors by giving undivided attention.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Handled complaints and questions, and re-directed calls to other team members.
- Scheduled office meetings and client appointments for staff teams.
Waitress Supervisor/Cashier Team Lead
Bammyss Restaurant Bar And Grill
01.2012 - 10.2015
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Greeted new customers, discussed specials, and took drink orders.
- Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Bussed and reset tables to keep dining room and work areas clean.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Supervised server staff and simultaneously served personal section of tables.
- Monitored dining rooms for seating availability as well as service, safety, and well-being of guests.
- Supervised restocking of salad bar and buffet for lunch and dinner service.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Scheduled and rotated staff for adequate coverage and fair distribution of workload.
- Set and oversaw weekly and special event menu plans.
- Managed food resources, memorized orders, and coordinated customer service.
Education
High School Diploma -
Marianas High School
Oleai Saipan MP 9695006.2015
Skills
- Quality Control
- Staff Supervision
- Relationship Building
- Money Handling
- Scheduling Staff
- Recruitment and Hiring
Languages
English, Tagalog Filipino
Native language
Japanese
Intermediate
B1
Timeline
Hostess Manager/Waitress Trainer/Cashier Assistant Manager
Le Citron
05.2021 - 12.2021
CSR-Customer Service Representative
Transcom Comcast Corp
11.2019 - 03.2020
Waitress/Cashier
Poki Yaki
05.2018 - 04.2019
Cashier
Mobil Gas Station
05.2017 - 07.2018
Front Desk Receptionist/ Assistant Nurse
Commonwealth Health Care Corp (CHCC)
04.2017 - 06.2018
Director of First Impressions (Greeter)
Best Sunshine Imperial Pacific (BSI)
11.2015 - 01.2017
Waitress Supervisor/Cashier Team Lead
Bammyss Restaurant Bar And Grill
01.2012 - 10.2015
High School Diploma -
Marianas High School
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