Hi, I’m
Pauline Nimer
Saipan
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
years of professional experience
1
Certification
Work History
Priority Care Services
Emergency Medical Technician-Basic
07.2020 - Current
Job overview
- Assigned as Sergeant (Team Leader) to help supervise and guide (26) personnel daily
- Securely transferred dialysis patients using stretchers, continuing care while en route to medical facility.
- Assisted dispatcher(s) with outgoing and incoming phone and/or radio calls.
- Conducted equipment and ambulance checks to maintain continuous and safe operation.
- Communicated with patients about pain, comfort, and needs during transportation and preliminary medical care.
- Assessed patient vital signs and status using pulse oximeters and sphygmomanometer.
Hyatt Regency Saipan
Room Reservations Agent
03.2020 - 03.2020
Job overview
- Developed and maintained positive relationships with guests for satisfaction.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Introduced customers to resort amenities with pleasant and helpful demeanor.
Pacific Oriental Inc. Aviation
Passenger Service Agent
03.2019 - 12.2019
Job overview
- Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
- Provided exceptional customer service to passengers, addressing concerns and resolving issues.
- Checked in luggage and confirmed all carry-on items met federal guidelines.
- Announced flight status updates and information about gate changes over PA system.
- Prepared detailed passenger manifests and other reports to meet organizational needs.
IT&E
Part-Time Operator
06.2018 - 07.2018
Job overview
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of local telephone numbers, locating local businesses, and creating welcoming, positive experiences.
- Placed outbound customer service or customer satisfaction calls.
Education
Northern Marianas CollegeFinasisu, Saipan
Associate of Science from Natural Resources Management
05.2018
Skills
- Leadership
- Patient Care
- Decision-making
- Teamwork
- Oxygen Equipment
- Emergency Vehicle Operation
- Dispatch Communication Protocols
- Ambulance Operations
Certification
- Emergency Medical Technician [Exp. 06/30/2024]
- Cardiopulmonary Resuscitation (CPR) [Exp. 03/2024]
Timeline
Emergency Medical Technician-Basic
Priority Care Services
07.2020 - Current
Room Reservations Agent
Hyatt Regency Saipan
03.2020 - 03.2020
Passenger Service Agent
Pacific Oriental Inc. Aviation
03.2019 - 12.2019
Part-Time Operator
IT&E
06.2018 - 07.2018
Northern Marianas College
Associate of Science from Natural Resources Management
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