Pamela Groenewald
New Hospital Startup Manager
Middelburg
Summary
Experienced manager skilled in directing and enhancing operations through effective employee motivational strategies and strict policy enforcement. Proficient in staying up-to-date with industry best practices, market trends, and regulatory requirements for optimal performance in all aspects of operations. Talented leader with a strong analytical approach to business planning and a knack for day-to-day problem-solving.
Overview
24
24
years of professional experience
2005
2005
years of post-secondary education
2
2
Languages
Work History
New Hospital Startup Manager
Nurture Healthcare
01.2025 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Controlled costs to keep business operating within budget and increase profits.
- Improved marketing to attract new customers and promote business.
- Cross-trained existing employees to maximize team agility and performance.
- Maintained professional, organized, and safe environment for employees and patrons.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Managed budget allocations to prioritize spending on high-impact projects, optimizing resource utilization.
Operations Manager
Nurture Healthcare
03.2022 - 12.2024
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and implemented strategies to maximize customer satisfaction.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Increased profit by streamlining operations.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed and reported on key performance metrics to senior management.
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
- Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
Hospital Manager
Nurture ILembe
06.2019 - 02.2022
- Reviewed work procedures and operational problems to determine ways to improve service, performance and safety.
- Organized and directed worker training programs to resolve personnel problems, hire new staff and evaluate employee performance.
- Evaluated patient care and initiated procedural changes for increased benefit.
- Directed, supervised and evaluated work activities of [Number]- member medical, nursing, technical, clerical and maintenance team.
- Arranged for equipment maintenance and repairs and coordinated variety of services such as waste removal and pest control.
- Compiled and analyzed accounting records and other data to determine required financial resources to implement new programs and services.
- Oversaw recruitment efforts for healthcare professionals, resulting in the hiring of highly skilled and compassionate staff members.
- Established work schedules and assignments for staff, taking into account workload, space and equipment availability.
- Managed budgets and financial resources, ensuring optimal allocation of funds for necessary equipment, staffing, and supplies.
- Enhanced employee morale and retention by fostering a positive work environment through team-building activities and open communication channels.
- Successfully commissioned the hospital (including COHSASA inspection)
- Spearheaded community outreach initiatives aimed at increasing public awareness of hospital services and promoting a positive image of the facility.
- Increased efficiency in hospital operations by streamlining processes and implementing best practices in management techniques.
- Established efficient scheduling systems that minimized wait times for patients while optimising staff workload distribution.
- Maintained high levels of patient confidentiality, adhering to POPIA guidelines and ensuring staff members were well-trained in the proper handling of sensitive information.
- Ordered supplies and conducted routine inventories of supplies and equipment.
- Coordinated responses during emergency situations, ensuring prompt action was taken to protect patient safety and restore normal operations as quickly as possible.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
Unit Manager
Nurture Aurora
03.2015 - 05.2019
- Assisted in development and implementation of policies, procedures, and regulations for unit operations.
- Optimized staffing levels by monitoring unit needs and making data-driven adjustments to scheduling as necessary.
- Handled complaints from patients and families and immediately took steps for quick resolution and to prevent reoccurrence.
- Mentored new hires during orientation periods for seamless integration into the team while maintaining high-quality patient care standards.
- Promoted a culture of safety within the unit by enforcing strict adherence to protocols, guidelines, and infection control measures.
- Increased staff retention rates with supportive leadership techniques, mentoring programs, and positive work environment initiatives.
- Managed budgetary constraints through careful resource allocation, cost control measures, and fiscal responsibility practices.
- Coordinated nursing with other services to promote continuity of total regimen of care.
- Addressed clinical issues promptly to reduce risks associated with patient care or operational inefficiencies in the unit.
- Promoted patient independence by establishing patient care goals and taught and counseled patients, friends and family about medications and self-care skills.
- Streamlined daily operations for increased productivity by delegating tasks and supervising nursing staff.
- Resolved conflicts among team members quickly to maintain a positive working environment conducive for continued excellence in patient care.
- Maintained adequate stock of medications, supplies and equipment to meet patient needs.
- Improved patient satisfaction with timely and accurate communication between patients, families, and medical professionals.
- Ensured compliance with regulations and standards through regular audits, staff education, and policy updates.
- Enhanced operational efficiency, redesigning workflow processes.
- Enhanced team productivity by implementing efficient work schedules and providing continuous training.
Nursing Unit Manager-Spinal Unit
Riverfield Lodge (Life Healthcare)
01.2012 - 02.2015
- Lead the implementation of the nursing care plan
- Function as clinical expert in achieving patient outcomes
- Drive the criteria for effective socialization in the unit
- Providing feedback to the Nursing Standards Manager
- Continuously trying to promote customer satisfaction in the unit
- Conduct quality care rounds daily
- Implement national quality initiatives within the unit with a focus on improved clinical outcomes
- Drive unit specific best operating practices
- Demonstrate visible leadership
- Actively advocate and support diversity and transformation
- Recruitment and retention of appropriate staff
- Provide direction and inspire positive work behaviour
- Advocate for staff in their own working environment
- Performance management bi-annually
- Participate in business planning and budgeting processes together with NSM and HM
- Manage stock utilization
- Equipment management
- Build and maintain productive relationships with internal and external stakeholders
- Professional relationships with Doctors
- Problem solving, analysis and judgement
- Active participation within the MDT
- Daily involvement with patients and clinical care
- In-service training of staff (informal)
Registered Nurse
Unitas Hospital (Netcare facility)
01.2006 - 01.2012
- Assessing, planning, implementing and evaluating nursing care
- Emergency nursing care, including:
- Intravenous therapy insertion
- CPR
- Artificial ventilation
- Catheterisation
- Administration of drugs
- Application of cast
- Suturing of wounds
- Wound care
- General nursing care
- Shift leading
- Conflict management
- Paediatric care/management
- Career advancement
Lecturer
Netcare Training Academy
01.2011 - 06.2011
- Lecturing
- Clinical workshops
- Interpretation of chest x-rays
- Interpretation of arterial blood gases
- Clinical facilitation in units
- Setting up as well as marking examinations and tests
- Assessing clinical and theoretical competence
- Assessing portfolio of evidence of skills obtained
- Part-time position held
Registered Nurse
Helen Joseph Hospital
01.2004 - 01.2006
- Assessing, planning, implementing and evaluating nursing care
- Emergency nursing care, including:
- Intravenous therapy
- CPR
- Artificial ventilation
- Catheterisation
- Administration of drugs
- Application of cast
- Suturing of wounds
- Wound care
- General nursing care
- Completed 2 year ComServe - to move back to family base
Nursing Student
Coronation Hospital
01.2001 - 01.2004
- Units: Paediatrics, Paeds ICU, Antenatal, Postnatal, Labour Ward
- Whilst studying
Education
Grade 12 Std 10 - English HG, Afrikaans HG, Mathematics HG, Science HG, Biology HG, Geography HG
Carlton Jones High School
Diploma in Trauma and Emergency Nursing Science - undefined
Netcare Training Academy
01.2007 - 12.2007
B Cur Nursing Science - undefined
Rand Afrikaans University (University of Johannesburg)
01.2001 - 12.2004
Skills
Team leadership
Websites
Affiliations
South African Nursing Council, Trauma & Emergency Nursing Science
Positionappliedfor
Unit Manager
Consultant
Mrs Shara Cape
Currentpackage
R25500 Basic + salary increase end Jan 7%, therefore, R27500, Cell allowance + Pension + Medical Aid (3 dep - Discovery), R30000 Basic + Benefits + Relocation costs required, Calendar Month
Educationalqualifications
- Carlton Jones High School, Grade 12 Std 10, 2000, English HG, Afrikaans HG, Mathematics HG, Science HG, Biology HG, Geography HG
- Netcare Training Academy, Diploma in Trauma and Emergency Nursing Science, 2007
- Rand Afrikaans University (University of Johannesburg), B Cur Nursing Science, 2001-2004
Computerliteracy - Details
MS Office suite
Supportingdocumentation - Awaitingreceipt
- Drivers Licence
- Certificates
- Salary Slip
Interviewreport
Telephonic interview conducted, Organised, structured - due to such her outcomes of her ward are very good in terms of labour hours, nursing costs, quality care of patients (daily round), time management, passion for nursing, excellent communication skills, Because she is so well structured, she has an expectation of people to think the same way - and so if the nurses don't get to it immediately as an example, she is quite strict and rigid with standards - strength and weakness combined, Always wanted to be a Nurse - loves her job. Interaction with her staff - relationship with her staff and patients., No, To start studying her Masters in Rehab (Impact of Nursing to Patient Therapy) in 2016 and long term PhD; Nursing Standards Manager in the next 5 years, No - would like to grow in her career, High, No
Transport - Driverlicense
Yes
Personal Information
- ID Number: 8305110055089
- Nationality: South African
Timeline
New Hospital Startup Manager
Nurture Healthcare
01.2025 - Current
Operations Manager
Nurture Healthcare
03.2022 - 12.2024
Hospital Manager
Nurture ILembe
06.2019 - 02.2022
Unit Manager
Nurture Aurora
03.2015 - 05.2019
Nursing Unit Manager-Spinal Unit
Riverfield Lodge (Life Healthcare)
01.2012 - 02.2015
Lecturer
Netcare Training Academy
01.2011 - 06.2011
Diploma in Trauma and Emergency Nursing Science - undefined
Netcare Training Academy
01.2007 - 12.2007
Registered Nurse
Unitas Hospital (Netcare facility)
01.2006 - 01.2012
Registered Nurse
Helen Joseph Hospital
01.2004 - 01.2006
B Cur Nursing Science - undefined
Rand Afrikaans University (University of Johannesburg)
01.2001 - 12.2004
Nursing Student
Coronation Hospital
01.2001 - 01.2004
Grade 12 Std 10 - English HG, Afrikaans HG, Mathematics HG, Science HG, Biology HG, Geography HG
Carlton Jones High School
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