Nupur Krishnavanshi
Indore
Summary
Proven achiever in business development and client satisfaction, I excelled at ICICI Bank by implementing effective up-selling techniques and enhancing client communications. My skills in contract negotiation and interpersonal relations boosted sales and customer engagement, achieving significant revenue growth. Expert in workforce management and presentation development, I consistently surpassed sales quotas, demonstrating a keen ability to identify and seize opportunities.
Overview
13
13
years of professional experience
Work History
Senior Relationship Manager
ICICI Bank
02.2021 - Current
- Started journey in ICICI Bank in 2021 till present day.
- Directed 15 person team of customer service personnel while helping front-line team members work effectively with over 300 daily customers.
- Managed department call volume of 50 calls per day and coordinated department schedules to maximize coverage during peak hours.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Built partnerships with diverse internal teams and sales, finance, and operations departments to streamline processes.
- Managed senior-level personnel working in marketing and sales capacities.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
Business Development Intern
ITC Limited
11.2019 - 01.2020
- Started journey in ITC Limited in November 2019 till Mid January 2020.
- Set and achieved company defined sales goals.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
Marketing and Public Relations Intern
Pantaloons {ABFRL}
08.2019 - 11.2019
- Started journey in ABFRL in August 2019 till Mid November 2019.
- Helped with planning and hosting of marketing events.
- Contributed to mock-ups, email campaigns, and social media content.
- Collaborated with team members to help expand marketing channels.
- Assisted with development of event strategies and tactical plans to promote accomplishment of marketing goals.
- Assisted in creating written, video, and image content for marketing channels.
- Scheduled social media postings to advertise products and generate site traffic.
- Implemented and supervised market research projects from start to finish with focus groups, surveys and interviews.
Customer Service Manager
Jabong.com
07.2018 - 05.2019
- Started journey in Jabong.com in July 2018 till May 2019.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Followed through with client requests to resolve problems.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
Guidance Counselor Intern
Hike Education
06.2020 - 07.2020
- Started journey in Ipsos Research in june 2020 to july 2020
- Identified students in need of special attention to implement strategies for success.
- Helped students with initial adjustment to university academic life and interpreted institutions policies and requirements.
- Mentored students, offering advice and support on topic selection, appropriateness and academic value.
- Assisted students in selecting courses to align with interests and abilities.
- Drove continuous improvement related to use of new teaching tools, training methods and improvement of online doctoral education instruction.
Survey Officer
IPSOS Research
01.2012 - 01.2015
- Started journey in Ipsos Research in january 2012 till january 2015.
- Completed research, compiled data, and assisted in timely reporting.
- Conducted consumer surveys and analyzed purchasing trends.
- Monitored marketing and sales trends to generate forecasts and measure effectiveness of campaigns.
- Analyzed and consolidated data from different sources to generate campaign performance reports.
Business Development Intern
NITI Aayog
08.2020 - 09.2020
- Started journey in NITI Aayog in August 2020 till September 2020.
- Maintained client information and accounts in company databases.
- Created reports and targeted lists to present to upper management.
- Developed, maintained and utilized diverse client base.
- Met existing customers to review current services and expand sales opportunities.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
Social Media Analyst
PIMR
02.2020 - 04.2020
- Started journey in PIMR in February 2022 till April 2020.
- Tracked analytics of social media influence on campaigns for specific market and key campaigns across markets.
- Tracked key competitors, influencers and detractors on local level and produced and circulated competitive intelligence reports.
- Collaborated with marketing to set social KPIs and define connections to broader business context by measuring ROI and informing business strategies.
- Maintained company's social media presence by posting messages, answering posts, and monitoring responses.
- Conducted daily updates to social media profiles to boost company online presence.
Education
BBA - Marketing Management And Research
PIMR College
Indore07.2017
MBA - Marketing Management And Research
PIMR College
Indore07.2021
Skills
- Business Development
- Up-Selling and Cross-Selling Techniques
- Client Satisfaction-Driven
- Contract Negotiation
- Customer Engagement
- Workforce Management
- Interpersonal and Client Communications
- Client Needs Assessment
- Presentation Development
- Opportunities Identification
HOBBIES
- Based on Truly Lived and Loved events - Worship of God, Dance, Poetry, Wine tasting, Card games, Makeup, Bike Racing, Traveling, Hiking, Cooking, Animal lover.
Languages
Hindi
English
Timeline
Senior Relationship Manager
ICICI Bank
02.2021 - Current
Business Development Intern
NITI Aayog
08.2020 - 09.2020
Guidance Counselor Intern
Hike Education
06.2020 - 07.2020
Social Media Analyst
PIMR
02.2020 - 04.2020
Business Development Intern
ITC Limited
11.2019 - 01.2020
Marketing and Public Relations Intern
Pantaloons {ABFRL}
08.2019 - 11.2019
Customer Service Manager
Jabong.com
07.2018 - 05.2019
Survey Officer
IPSOS Research
01.2012 - 01.2015
BBA - Marketing Management And Research
PIMR College
MBA - Marketing Management And Research
PIMR College
Similar Profiles
VISAL VIJAYAKUMARVISAL VIJAYAKUMAR
DEVELOPMENT OFFICER at ICICI FOUNDATION FOR INCLUSIVE GROWTH, ICICI BANKDEVELOPMENT OFFICER at ICICI FOUNDATION FOR INCLUSIVE GROWTH, ICICI BANK
KISMATA SHARMAKISMATA SHARMA
Deputy Branch Manager at ICICI BankDeputy Branch Manager at ICICI Bank
Vaijayanti MohapatraVaijayanti Mohapatra
Customer Engagement Associate at ICICI BankCustomer Engagement Associate at ICICI Bank