Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Nonhle Sibande

Nonhle Sibande

.
Nelspruit

Summary

Friendly and reliable with passion for delivering exceptional customer service. Possesses solid understanding of effective communication techniques and adept at quickly learning new systems and processes. Committed to providing outstanding support and ensuring client satisfaction.

Overview

4
4
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
2
2
Languages

Work History

Advanced Client Services Agent

FirstRand Bank Ltd
Johannesburg
07.2022 - 02.2025
  • As a Fleet Administrator for the bank's clients, my primary responsibility was to ensure proficient and effective service delivery
  • In my role as an Advanced Client Services Agent, I successfully maintained robust and lasting relationships between the bank and its clients
  • Additionally, my contributions to the prestigious RT46 project included providing fleet solutions to government clients, which significantly contributed to the bank's solid reputation
  • Finally, I have gained proficiency working with various systems such as Auto-card, Flow Centric, and Miles

First Job Learner

FirstRand Bank Ltd
Johannesburg
01.2021 - 06.2022

Bank Accounts Receivables and Payables Management
• Ensuring timely invoice creation and submission to debtors.
• Accurately inputting suppliers' banking details into Oracle system.
• Handling financial transactions and maintaining accurate records.
• Using strong organizational skills for task prioritization and meeting deadlines.
• Collaborating with team members to streamline processes.
• Maintaining high attention to detail to minimize errors.
• Using effective communication skills for liaising with debtors and suppliers.
• Quickly adapting to new software systems and technologies.

Education

National Diploma - Accounting

University of Johannesburg
Johannesburg, South Africa
02.2016 - 11.2019

Certificate - SERVICE TECHNICIAN: INFORMATION AND COMMUNICATIONS

P C Training And Business College
Nelspruit, South Africa
02.2015 - 05.2015

Skills

  • risk identification

  • adherence to organizational values

  • high-quality work

CRM software expertise

Call center experience

Complaint handling

Client relationship building

Certification

FIRSTRAND LEARNERSHIP PROGRAMME BY SERVICES SETA, 12/31/22

Timeline

Advanced Client Services Agent

FirstRand Bank Ltd
07.2022 - 02.2025

First Job Learner

FirstRand Bank Ltd
01.2021 - 06.2022

National Diploma - Accounting

University of Johannesburg
02.2016 - 11.2019

Certificate - SERVICE TECHNICIAN: INFORMATION AND COMMUNICATIONS

P C Training And Business College
02.2015 - 05.2015
Nonhle Sibande.