Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nomsa Eunice Motsa

Waitress
Kabokweni

Summary

Proven track record in enhancing guest experiences and streamlining operations, demonstrated during tenure at Le Fera Restaurant Crystal Springs Mountain Lodge. Expert in guest relations management and dining area maintenance, I excel in high-pressure environments, significantly improving customer satisfaction. Skilled in both hospitality service expertise and cash handling, I consistently contribute to team success and efficiency.

Overview

21
21
years of professional experience

Work History

Waitress

Le Fera Restaurant Crystal Springs Mountain Lodge
01.2006 - Current
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.

Waitress

Under Field Hotel
01.2005 - 12.2006
  • Answered customers' questions, recommended items, and recorded order information.
  • Processed orders and sent to kitchen employees for preparation.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.

Administrator Assistant

Mswati Primary
02.2004 - 12.2004
  • Maintained office equipment and placed orders for materials in short supply to manage office supply inventory.
  • Performed routine clerical tasks by scanning, filing, and copying documents.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Contributed to improved workflow by organizing electronic files for easy access and retrieval by all team members.
  • Managed confidential information with discretion, ensuring the privacy of sensitive documents.

Education

HIV/AIDS Councelling

United States Agency International
Nelspruit
12.2009

Computer Literacy

Mentam Training College
Nelspruit
01.2009

High School Diploma -

Bhekiswayo High School
Hazyview, South Africa
04.2001 -

Skills

Customer Service

Dining area maintenance

Guest Relations Management

Menu Recommendations

Safe Food Handling

Order Management

Food safety understanding

Order Taking

High-volume dining

Greeting guests

Cash Handling

Hospitality service expertise

Table Setting

Cleanliness

Timeline

Waitress

Le Fera Restaurant Crystal Springs Mountain Lodge
01.2006 - Current

Waitress

Under Field Hotel
01.2005 - 12.2006

Administrator Assistant

Mswati Primary
02.2004 - 12.2004

High School Diploma -

Bhekiswayo High School
04.2001 -

HIV/AIDS Councelling

United States Agency International

Computer Literacy

Mentam Training College

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Nomsa Eunice MotsaWaitress