Nolwazi Nomvuyo Dlamini
Organisational Psychology & Public Policy And Public Administration Graduate
Summary
Proven Administrative Assistant with a track record of enhancing office efficiency and improving document management at Pari Luxury Apartments. Excelled in Microsoft Office Suite and demonstrated exceptional customer service, contributing to significant process improvements. Skilled in fostering professional relationships and adept at critical thinking, consistently delivering results beyond expectations. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Pari Luxury Apartments
01.2023 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Created and maintained databases to track and record customer data.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Contributed to cost reduction efforts by identifying opportunities for process improvements and negotiating vendor contracts.
Part Time Receptionist
Home Inn Guest House
06.2014 - 11.2017
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Handled cash transactions and maintained sales and payments records accurately.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
Education
BCom Honours - Industrial And Organisational Psychology
UNISA
Pretoria, South Africa 04.2001 -
B.Soc.Sci - Organisational Psychology & Public Policy & Admin
University of Cape Town
Rondebosch, South Africa 04.2001 -
National Senior Certificate -
Penryn College
Nelspruit, South Africa 04.2001 -
Skills
Office Administration
Administrative Support
Microsoft Office Suite
Customer Service
Critical Thinking
Strong Problem Solver
Time Management
Complex Problem-Solving
Data organization
Quality Assurance
Office Management
Professional and mature
Certification
CELTA: Certificate in Teaching English to Speakers of Other Languages
Timeline
CELTA: Certificate in Teaching English to Speakers of Other Languages
06-2024
Administrative Assistant
Pari Luxury Apartments
01.2023 - Current
Part Time Receptionist
Home Inn Guest House
06.2014 - 11.2017
BCom Honours - Industrial And Organisational Psychology
UNISA
04.2001 -
B.Soc.Sci - Organisational Psychology & Public Policy & Admin
University of Cape Town
04.2001 -
National Senior Certificate -
Penryn College
04.2001 -
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