Nokwanda Likhuleni
Administrative Assistant/ Sales Consultant
Summary
Enthusiastic retail team member maintained orderly store, keeping shelves properly labeled. Strong customer service and sales skills backed up by strong product knowledge. Friendly and engaging professional with talents in customer engagement and issue resolution.
Responsible Bookseller provided excellent customer service to patrons in retail setting. Worked sales floor, engaged customers and delivered helpful information or recommendations. Managed in-store and phone inquiries to maximize sales and customer satisfaction.
Experienced Bookseller handles cash processing procedures, balances cash drawers and prepares bank deposits. Takes inventories and stocks shelves per store schedule. Offers strong interpersonal and task prioritization skills.
Overview
8
8
years of professional experience
Work History
Bookseller
Bargain Books
01.2023 - 08.2024
- Managed cash register transactions accurately, ensuring proper handling of financial transactions and minimizing discrepancies.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Conducted regular inventory audits to maintain accurate records and identify potential areas for improvement in stock management processes.
- Participated in staff meetings to discuss strategies for boosting sales performance, offering valuable input based on firsthand customer interactions.
- Developed and implemented creative strategies to improve customer satisfaction.
- Applied interpersonal and communication skills to establish selling relationship with customers.
Sales Assistant
Pandora Jewellery
11.2022 - 01.2023
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Kept up-to-date records of daily sales activities, monitoring progress towards individual goals.
- Processed transactions accurately while maintaining a high level of customer service.
- Met and exceeded sales targets consistently, contributing to overall team success.
- Participated in ongoing training to stay updated on current products, promotions, and industry trends.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Administrative Assistant
BOM Mechanical Repairs
01.2021 - 09.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Created and maintained databases to track and record customer data.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Scheduled office meetings and client appointments for staff teams.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
Cashier
Superspar
04.2016 - 12.2016
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Diploma - Economic And Management Sciences
Unisa
South Africa 04.2001 -
Certificate - Education
Alison Academy
United Kingdom 04.2001 -
Skills
Publisher promotions
Product Upselling
Special order management
Book Recommendations
Children's books
Literary knowledge
Organizational abilities
Startdate
05/20/24
Languages
English
Portuguese
Siswati
Reading
- Reading helps me improve my memory.
- It provides me with a deep understanding about the world and fills my brain with background knowledge.
- It also Increases my vocabulary and comprehension.
Timeline
Bookseller
Bargain Books
01.2023 - 08.2024
Sales Assistant
Pandora Jewellery
11.2022 - 01.2023
Administrative Assistant
BOM Mechanical Repairs
01.2021 - 09.2022
Cashier
Superspar
04.2016 - 12.2016
Diploma - Economic And Management Sciences
Unisa
04.2001 -
Certificate - Education
Alison Academy
04.2001 -
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