Nockthula Dilebo
Acornhoek
Summary
Seasoned sales representative with 12 years sales experience within multiple industries. Proven track record in exceeding sales goals, growing business and expanding territories. Accomplished in overseeing day-to-day business operations and fostering relationships with clients for sustained business growth
Overview
6
6
years of professional experience
Work History
Service Consultant
Capitec Bank
06.2019
- Sold various products including insurance, vehicle finance, home and personal loans
- Remained abreast of emerging technologies and methodologies through internal workshops and visiting vendor websites
- Generated appointments and built new relationships to grow business
- Identified opportunities for cross selling financial products resulting in 30% increase in revenue generation
- Processed on average 20+ client transactions per hour during peak periods
- Facilitated weekly trainings for the branch that minimised fraud and losses by 10%
- Implemented a rigorous quality control process resulting in 100% accuracy in loan issuance over a four-year period, leading to a 25% increase in loan approvals and a 30% decrease in processing time
- Provided exceptional support to clients resulting in a 25% decrease in complaint rates
- Educated clients on online and mobile banking applications
- Consistently met or exceeded individual performance goals, contributing significantly to overall branch success
- Led a team of 10 to achieve highest regional funeral policy sales
- Recognised for achieving the highest debit order sales in a quarter
- Closed average 5 sales per day in outbound telemarketing
Sales Consultant
Truworths
07.2014 - 05.2019
- Drove store profitability by 50% through promotional efforts
- Completed coaching programmes to boost own selling skills, product knowledge and objection handling
- Decreased stock shrinkage by 10% through leveraging stringent security measures
- Exceeded monthly new account targets by 15%
- Boosted customer satisfaction by providing personalised consultations and tailored product recommendations
- Trained and mentored new sales representatives
- Reduced transaction wait times through efficient multitasking and effective queue management techniques
- Managed efficient cash register operations
- Recognised for outstanding customer service, receiving a 95% positive rating in feedback surveys
- Improved product sales by 12% which led to 20% increase in annual revenue
Sales Representative
PEP Store
12.2012 - 06.2014
- Greeted, welcomed, and assisted shoppers in locating desired merchandise
- Informed customers of shop discounts to encourage significant purchases
- Restocked depleted or low products, and assured the sales floor was well organised
- Applied interpersonal skills to solve problems in a calm and professional manner
- Carried out regular price audits to correct discrepancies and variances using the POS system
- Enhanced store cleanliness by 15%, which led to positive comments from customers
- Exceeded targeted holiday sales by 30% through carefully explaining item characteristics
Education
RE5 Certificate -
Moonstone
01.2024
NQF Level 4 in Banking -
Cornerstone Performance Solutions
01.2021
NQF Level 4 in Management -
Ehlanzeni FET College
01.2011
Skills
- Tax Implications
- Risk Management
- Regulatory Compliance
- Data & Financial Analysis
- Sales & Marketing
- Client Satisfaction
- Investment Planning
- Contract Negotiations
Languages
English | Sepedi | Tsonga
Software
Word | Excel | CRM Systems | SharePoint | SAP | Microsoft Teams
Timeline
Service Consultant
Capitec Bank
06.2019
Sales Consultant
Truworths
07.2014 - 05.2019
Sales Representative
PEP Store
12.2012 - 06.2014
RE5 Certificate -
Moonstone
NQF Level 4 in Banking -
Cornerstone Performance Solutions
NQF Level 4 in Management -
Ehlanzeni FET College