NEERAJ DUBEY
Rewa
Summary
Dynamic customer care executive with experience at Teleperformance, excelling in customer retention and team collaboration. Proven ability to enhance productivity through constructive feedback and performance reviews. As a freelance educator, I improved students' mathematics skills, showcasing adaptability and a strong work ethic. Committed to delivering exceptional results in every role.
Overview
5
5
years of professional experience
Work History
Customer Care Executive
Teleperformance
10.2023 - 04.2024
- Acquired six months of experience as customer care executive for Flipkart at Teleperformance.
- Conducted regular one-on-one meetings to review employee performance and set priorities.
- Provided constructive feedback to enhance individual and team productivity.
Freelance Educator
Self Employed
Indore
06.2019 - 06.2023
- Worked with students online and in-person to complete classwork.
- Provided mathematics tutoring to students, improving their academic performance and conceptual understanding.
Education
BE - Electronics & Communication
BIST
BHOPAL, MP01.2013
HSSCE -
GOVT HIGH SEC SCHOOL
BHOPAL, MP01.2008
HSCE -
GOVT HIGH SEC SCHOOL
BHOPAL, MP01.2006
Skills
- Work ethic
- Customer retention
- Team collaboration
- Adaptability
- Administrative and operational skills
Training
30 days, Telecom switching internet Broadband wireless GSM and CDMA network OFC and computer network, Doordarshan Kendra, Bhopal
Projects
- Major Project, Audio Signal Processor using MATLAB
- Minor Project, Band Pass Filter
Affiliations
- Beginner-level stock market trading enthusiast, actively engaged in personal trading and market research, gained foundational knowledge of equity markets, technical charts, and risk management
- Book Reader – Non-fiction and Self-Development Books, regularly read books
Languages
Hindi
First Language
English
Intermediate (B1)
B1
Timeline
Customer Care Executive
Teleperformance
10.2023 - 04.2024
Freelance Educator
Self Employed
06.2019 - 06.2023
BE - Electronics & Communication
BIST
HSSCE -
GOVT HIGH SEC SCHOOL
HSCE -
GOVT HIGH SEC SCHOOL
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