Neelam Giri
Bhopal
Summary
Highly motivated and detailed-oriented candidate passionate about using data to improve business performance and customer experience. Skilled at leveraging data to develop actionable solutions to business challenges and utilizing data mining and data visualization to create meaningful insights. Excellent technical aptitude and knowledge of programming languages, data analytics and data visualization.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Data Analyst Trainee
TechTip24
01.2024 - 01.2024
- Enhanced data accuracy by meticulously cleaning and organizing raw datasets.
- Streamlined data analysis processes for increased efficiency and faster results.
- Developed custom data models to better predict trends and identify key insights.
- Collaborated with cross-functional teams to ensure relevant data collection and analysis.
- Created visually impactful reports that effectively communicated findings to stakeholders.
- Optimized database queries for faster report generation and real-time access to critical information.
- Identified, analyzed, and interpreted trends or patterns in complex data sets by finding correlations and visualizing with charts.
Customer Support Executive
Reliance Jio Infocomm
08.2022 - 07.2023
- Improved customer satisfaction by efficiently addressing and resolving inquiries, concerns, and complaints.
- Streamlined support processes for faster resolution times and increased customer loyalty.
- Collaborated with cross-functional teams to provide comprehensive solutions for complex customer issues.
- Enhanced team performance by consistently meeting or exceeding individual and departmental goals.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Proactively identified potential issues by analyzing trends in customer feedback, leading to improvements in product offerings and user experience.
Education
MBA - Human Resources Management / Marketing
Technocrates Institute Of Technology (TIT)
Bhopal, India09.2022
Taxation
The Bhopal School Of Social Sciences (BSSS)
Bhopal, India2018
Skills
- Python Programming
- Tooling Design and Optimization
- Google Analytics
- Excel Functions
- Data Visualization
- Data Cleaning
- Data Exports
- Data Modeling
Certification
Intern : HR Recruitment [May2023 - Aug 2023]
[Company Name]: Gennext India Pvt.Ltd
- Sourcing and screening candidates through portals via Naukri.com, Shine, and Monster.
- Created and updated tracking spreadsheets using MS Excel.
- I worked on coordination with clients and made emails containing information about candidates, follow-up mails, and other details regarding job profiles.
Certification : Digital Marketing [May 2020- Aug 2020]
[Company Name]: Hawkscode Solutions Pvt.Ltd
- Increase subscriptions and followers on YouTube, Facebook, and Instagram for Easy Sikhsha by uploading videos to the specific playlist.
- Skills: bookmarking, block commenting, directory submission, and also learning about on-page SEO, off-page backlinks, digital marketing tools, and maintaining data in Excel sheets.
Languages
English
Hindi
Professional Skills :
- Strong organizational and time management skills.
- Exceptional communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Detail-oriented and able to handle multiple tasks simultaneously.
- Experience in strategic planning project management and bussiness growth
Additional Information
Achieve "Best Employee" Rewards and Recognition RNR in December 2022
Timeline
Data Analyst Trainee
TechTip24
01.2024 - 01.2024
Customer Support Executive
Reliance Jio Infocomm
08.2022 - 07.2023
MBA - Human Resources Management / Marketing
Technocrates Institute Of Technology (TIT)
Taxation
The Bhopal School Of Social Sciences (BSSS)
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