Neelam Chaudhary
Ujjain
Summary
Banking operations expert with 9+ years of work experience in identifying business opportunities, managing financial operations, and streamlining processes related to operational risk. Proven experience in sustaining cordial relationships with customers and ensuring the attainment of customer satisfaction & business retention. Strong capabilities in preparing monthly, weekly & daily reports like dashboards with regard to productivity, quality, timeliness, and areas of improvement.
Overview
9
9
years of professional experience
Work History
Branch Operations Manager/Teller Authorizer
HDFC Bank
09.2023 - Current
- Authorized transactions exceeding teller limits, including fund transfers, demand drafts, and cheque clearances, ensuring compliance with operational guidelines
- Monitored and mitigated risks by verifying transactions for fraud and ensuring adherence to AML and KYC norms
- Reconciled daily cash flow, prepared reports, and maintained records to ensure branch compliance with audit standards
- Verified documents and checked compliance of regulations in opening and closing bank accounts and validated its accuracy and legality
- Identified and pursued sales opportunities for banking products and services, including loans, credit cards, savings accounts, and investment products
- *sales and team leader: *A highly motivated and results-driven professional with extensive experience in leading teams, driving revenue growth, and fostering a culture of collaboration and excellence.
- *Team leadership:* Train and mentor team members to enhance individual and collective performance. Foster a positive and inclusive work environment, encouraging teamwork and professional development. Conduct regular performance evaluations and provide constructive feedback to ensure alignment with organizational goals
- *Customer Relationship Management:* Build and maintain strong relationships with key clients, addressing their needs to ensure satisfaction and loyalty. Collaborate with cross-functional teams to deliver tailored solutions and resolve escalated customer issues promptly.
Branch Operations Manager
IDFC FIRST BANK
06.2019 - 09.2023
- Worked as a Deputy Branch Manager and handled All Branch Operation, Audit and Compliance, Customer Service
- Lead operational audits and took responsibility for staff preparation and development
- Analysing and monitoring sales performance and results
- Being involved in action planning to achieve targets and growth, Cash Custodian for Bank, Cross Sells of Bank Products for Branch Business
- Verified documents and checked compliance of regulations in opening and closing bank accounts and validated its accuracy and legality
- Complaint Handling- Listen and respond to customer's concern and provide the best possible solution
- Identified and created strategies to successfully lower customer problem incidents
- Maintaining all files and corresponding records for documentation purpose Managing all expenses, bills, receipts relating to the branch
- Improving customer service quality results by studying, evaluating and redesigning processes
- Establishing service matrix, monitoring and analysing results
Assistant Manager
AXIS BANK
08.2015 - 07.2018
- Organized, stocked and maintained the teller window area
- Answered an average of 15 calls per day by addressing customer inquiries, solving problems and providing new product information
- Built long-term customer relationships and advised customers on purchases and promotions
- Resolved all customer complaints in a professional manner while prioritizing customer satisfaction
Education
MBA -
GLA University
Mathura01.2015
BCA -
Katni Arts And Commerce College
Katni01.2010
Skills
- Effective Time Management
- Fast Learner
- Ability to multitask
- Ability to work under pressure
- Leadership skills
- Customer Services
Languages
- English
- Hindi
Timeline
Branch Operations Manager/Teller Authorizer
HDFC Bank
09.2023 - Current
Branch Operations Manager
IDFC FIRST BANK
06.2019 - 09.2023
Assistant Manager
AXIS BANK
08.2015 - 07.2018
MBA -
GLA University
BCA -
Katni Arts And Commerce College
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