NAVRATNA SINGH GOUR
Chief Manager
Indore
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
17
17
years of professional experience
5
5
years of post-secondary education
3
3
Languages
Work History
Divisional Manager
MAHINDRA & MAHINDRA FINANCIAL SERVICES LIMITED
Indore
09.2019 - Current
- Responsibility for SLCV and CV-Refinance business for Rajasthan with 12 on-rolls and 1 off-roll, including 4 Area Business Managers in locations such as Jaipur, Jodhpur, Alwar, and Ajmer.
- Done CV refinance business of 5 crores per month with a WIRR of 15%, and 3 crores average business of SLCV with a WIRR of 13.5%.
- Managed ED of less than 3% in the portfolio and nil NPA/NS for ED.
- Handled sales for Rajasthan from September 2019 to September 2021, and after that, joined CV-CE collection for Rajasthan.
- Managing four area collection managers along with 25 on-roll team members across Rajasthan, such as Jaipur, Alwar, Jodhpur, and Udaipur.
- Manpower is placed across Rajasthan at Kota, Udaipur, Chittorgarh, Jhunjhunu, Nasirabad, Bikaner, Hanumangarh, and four cluster locations.
- Out of 4 ACM, 2 have qualified for the COO club.
- Self-qualified for a foreign trip by overachieving the budgeted target of CV-CE collections for Rajasthan in March 2022.
- In January 2025, I was transferred to Indore as Chief Manager for the 1 to 3 bucket of CVs and three-wheelers.
Manager
Citi Corp Finance ( India) Limited
Kanpur
04.2018 - 09.2019
- Worked as Manager at Kanpur(UP) for CV-CE finance, had team of 9 off-rolls as direct team and Involved in end-to-end process of sourcing to disbursement.
- Achieved top 3rd position Pan India for business (15cr In quarter) with highest WIRR (11%) as RM in tactical scheme.
- Maintained top 3 position at JCB counter in Kanpur.
- Delivered business of average 5 cr. in Kanpur and surroundings.
- Recruited team from 0 in Kanpur and had 9 executive at max.
- Managed and motivated employees to be productive and engaged in work
Manager
Kotak Mahindra Bank Ltd.
Ajmer
09.2011 - 04.2018
- Managed business of CV, LCV(New) & UA (Also known as SARAL) in Ajmer for Local and Upcountry like Nasirabad, Beawar, Kishangarh and Nagaur. handled team of 9 including 2 supervisors as direct team
- Achieved 3.12 Cr SLCV business as TSM at Jaipur. in Jaipur team size was 6, where 4 were in local Jaipur and 1 was at Sikar and 1 was at Alwar.
- Achieved 11.09 Cr CV business in Ajmer in 2017 from non-core location of KMBL.
- Taken award for role model branch PAN INDIA in Loan Suraksha.
- Joined KMBL in 2011 as Assistant Manager in Jaipur, promoted as Deputy Manager in 2013 and Manager in 2015( location head to Ajmer) for multiple products.
Unit Sales Manager
ICICI Lombard GIC Limited
Ajmer
04.2008 - 09.2011
- Responsible for acquiring new agents, clients, and servicing the existing clients for commercial vehicle and construction equipment insurance.
- Achieved the highest volume as RM for the state (67 lakhs) in one month individually.
- Catered to maximum fleet clients and added them to ICICI Lombard by providing the best services.
- Handled multiple verticals of bancassurance, agency, and dealership verticals, along with the Maruti channel.
- Joined ICICI Lombard as an off-roll executive in January 2007, and was promoted to USM in April 2008.
- Cracked two commercial vehicle dealers to work with ICICI Lombard and started achieving month-on-month growth.
- Taken the highest market share for ICICI Lombard, Cargo Motors, and Rathi Auto in Ajmer.
Education
MBA - Distance Learning
Jayoti Vidyapeeth Womens University
Jaipur 04.2016 - 06.2018
Bachelor of Science - Mathematics
Government College
Ajmer 07.2003 - 06.2006
Skills
Sales management
Staff training and development
Cross-functional team coordination
Channel Management
Operational Management
Team productivity drive
DOB
12/07/1986
Hobbies
Trekking, Travelling and watching youtube podcasts. I have done trekking of Kedarnath and Shri Amarnath Ji.
Timeline
Divisional Manager
MAHINDRA & MAHINDRA FINANCIAL SERVICES LIMITED
09.2019 - Current
Manager
Citi Corp Finance ( India) Limited
04.2018 - 09.2019
MBA - Distance Learning
Jayoti Vidyapeeth Womens University
04.2016 - 06.2018
Manager
Kotak Mahindra Bank Ltd.
09.2011 - 04.2018
Unit Sales Manager
ICICI Lombard GIC Limited
04.2008 - 09.2011
Bachelor of Science - Mathematics
Government College
07.2003 - 06.2006
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