Navpreet Singh Singherhia

Continued from last Six Years and Six Months)

• Clearmedi Healthcare is a joint venture initiative between Clearview Healthcare, India and Medipass/ KOS Healthcare, UK and Italy.Clearmedi is in business of managing complex clinical services and equipment need of hospital, right from design, development, and execution, now Clearmedi further progressed into managing the entire running and operations of full-fledged hospital services.
• Clearmedi is having tie up BIMR Hospitals in Gwalior, Madhya Pradesh (a 350 beds, multispecialty hospital) to run Oncology Department with state of art setup of Radiation department
• Clearmedi owns and operate Linear Accelerator at BIMR Hospital

Units supervised by me

Radiation oncology department, medical oncology department and surgical oncology department, pharmacy, outpatient department and indoor patient department, marketing department, and finance department.

Duties and responsibilities -

• With the authority from and within the policies and directives of the Company, being a legal representative of ClearMedi Healthcare Services (P) Ltd, I am responsible to coordinate all operations of the department/hospital and ClearMedi Healthcare oncology team regarding the primary objectives of the partner hospital, always within the policies of the hospital
• To have liaison with the governing authority, the Medical staff and departments of the partner Hospital
• To regularly schedule interdepartmental and departmental meeting where appropriate.
• To prepare reports for & attend meeting with the governing bodies regarding the total activities of the partner institution regarding oncology services
• To implement the control and effective utilization of physical and financial resources of the company, provided in partner hospital
• To review and evaluate the existing policies and procedures; works out improved methods and procedures to achieve the objectives of the oncology department and company
• To interpret and transmit policies of the Company to the personnel and medical staff and see to their implementation
• To prepare periodical reports of oncology department for the Company HO
• To meet departmental heads, coordinates their activities, formulate programs for the oncology department, and solve administrative problems
• To make arrangement so that the medical service is rendered with efficiency, paying attention to the quality of care and keeping in mind the objectives of the company
• To convene the administrative team meetings and the Medical staff meetings of partner hospital
• To build rapport among the departments in partner hospital
• Active participation in negotiations and contracts with tie-up hospital.

• National Health Mission is central government’s flagship program aimed to decrease IMR (Infant mortality rate), MMR (Maternal Mortality Rate) and TFR (Total Fertility Rate) through implementation of various interventions in Reproductive , Maternal, Neonate , Child health , and adolescent health program.
• Met tight deadlines to satisfy client demands and project timelines.
• Collaborated with external agencies and project officers at district level to assess program capabilities, features and testing demands.
• Trained health workers teams in community health to accomplish set goals and benchmarks.
• Units supervised – One District Hospital – 350 beds, One Civil Hospital (Sub District Hospital (50 beds), Seven
• Community Health Centre (CHCs) – 30 beds each, 18 Primary Health Centre (6 beds each) 292 Sub Health Centre
• My achievement as DPM is as under:-
• PIP (Program Implementation Plan) - Supported planning of District Health Action Plans which include budget planning, HR planning, capacity building program plan, procurement and infrastructure development planning for facility based as well as (Hospital (DH, CHC, PHC) community-based interventions , toward successful implementation of RMNCH+A (Reproductive,Maternal, Neonate, Child health and Adolescent health) interventions
• Moreover, I have implemented;
• PIPs from 18 crore in FY 2007-08 to 32 crore in 2016-17
• Maternal Health - In District We have operationalized Two out of Three MCH-Level 3 health facilities, 20 out of 23 MCH-Level 2 Health Facilities and Two MCH –Level 1 Health facilities to improve delivery services in District toward decrease in MMR and IMR.
• Free Diet, Free Diagnosis, Free Drugs, Free Transport services has been ensured in District
• Organized Mahiila swasthy shivir (Ladies Health Camps) across district in year 2015-16 and 206-17 (first round) to address high risk pregnancies , BREAST Cancer, CERVIX cancer , infertility , diabetes and hypertension among women of all age group
• Child Health- New Born Care Corner at all Delivery points with all necessary infrastructure and logistics, NBSU at at all MCH-L3 and one MCHL-2 has been operationalized since my joining
• One SNCU (Special New Born Care Unit) (20 bedded) is successfully running in district with mortality rate less than 6 with more than 50% out born admissions
• PICU (Pediatric Intensive Care Unit) (8 bedded) was established and operationalized in FY 2014-15
• Staff at all delivery points is trained in NSSK Training and NBSU(new born stabilization unit) staff in FBNC Training
• District IMR is 59 that is also less than state average
• Immunization Services:- In accordance to the PIP we have conducted training of data handlers and healthcare service providers over Routine Immunization, special emphasize on quality of vaccination.
• Organized District Level workshop to develop Alternate Vaccine Delivery Plan, mapping of villages in MCTS software, also conducted training of Out sourced operators to do Data Entry
• We have 16 vaccine focal points in District with designated AVDs, Protocol, Power backup, servo controlled stabilizers
• Our District is one where vaccine return policy is implemented
• Vaccination at delivery points is also ensured in district
• Adolescent Health:- One ARSH Clinic (Adolescent Reproductive Sexual Health) has been established to address sexual and reproductive health, nutrition, drug abuse, mental health issues of adolescents
• All ASHA Workers has been trained in Menstrual Hygiene Program
• Rashtriya Bal Swastha Karykram, Weekly Iron Folic acid Supplementation program rolled out in District during 2013—2014
• Family Planning Services:- TFR of District Morena is 3.1; acceptance rate of permanent sterilization is average in district
• To boost up Family Planning Program, Post Partum Intra Uterine Device has been introduced in district
• National Urban Health Mission:- Established and operationalized two urban PHCs in Morena district to address health need of slum population of urban area.
• To develop linkages between departmental health facility and community, we have selected 41 Urban ASHA, formed of Mahila Arogya Samiti.
• All corporators are oriented toward objectives of national urban health mission.
• Acted as a team leader in group projects, delegating tasks and providing feedback.
• Demonstrated creativity and resourcefulness through the development of innovative solutions.
• Identified issues, analyzed information and provided solutions to problems.
• Applied effective time management techniques to meet tight deadlines.

Dedicated Healthcare Services (India) Pvt. Ltd, IRDA registration number no. 28) commenced operations in the year 2006. and become a leading TPA in West India, with core expertise in technology driven claim settlement process and customer centric approach. In a short span company has secured big corporate like ICICI, Reliance and all general insurance company.

• Units supervised – One Branch , Departments – Claims management, medical management, network hospital management, call center- customer service, operations, and enrollment
• I have secured business from National Health Insurance Company Surat Regional Office and established new Office there
• I have done market study and prepared database of potential clients
• I did liaison with clients and secured empanelment from Reliance General Insurance Company Limited, ICICI Lombard, Bajaj Allianz General Insurance, ITGI (Iffco Tokio Insurance General Insurance Company

MDINDIA, as a Third Party Administrator (TPA) commenced operations in the year 2000 – but has emerged as a leading TPA in India, priding itself on the value-added services it provides clients and end customers through customer centricity and innovation with continually evolving expertise in technology, operations and medical proficiency.

Our Company-wide reputation is built on Integrity, Knowledge and Service Excellence.

• Units supervised – One Branch , Departments – Claims management, medical management, network hospital management, call center- customer service, operations, and enrollment.
• Due to my sincere efforts and TEAM WORK, business of branch was increased to Rs 65 crore from 5 crore.
• Daily analysis of call centre data to know about customer grievances and taken steps to resolve the same in time line.
• Brought mediclaim case settlement time to SEVEN days after submission of documents, earlier it was 10 days.
• Empanelled reputed hospitals to provide cashless services to customers.
• Analyzed strength of TEAM members and planned capacity building plan for executive, senior executives, customer care executive to improve individual performance.

Nidan Samaj Sevi Samiti was incorporated under indian society act, working in health sector specially on reproductive and sexual health issues.

• We have accomplished ASHA Selection (Accredited Social Health Activist) Under NRHM Project.
• Also we have completed Base line survey of IMNCI strategy in Tikemgarh District of Madhya Pradesh and Baran District of Rajasthan in partnership of IndiaCLEN Program Evaluation Network (IPEN).
• Organized awareness program to prevent blindness, HIV, and tuberculosis and facilitated patients to get complete treatment through government facilities.

Hospro Consultants is in the business of providing back office services like claim handling and business development, and billing to small size hospitals through skilled and trained manpower hired by company. Thus helping small size hospitals in cost cutting and ensuring better services.

• Company is providing Consultancy services to renowned Hospitals of Gwalior, Madhya Pradesh, India.
• We have empanelled Garima Hospital, Soham Hospital, in Gwalior to provide back office billing and marketing services to hospital
• Secured empanelment of all TPAs.

• Sahara Hospital is one of pioneers in private hospitals to start handling all type of trauma care; hospital is having Department of surgery, department of ENT, trauma unit, radiology department, pathology, pharmacy, OPD, IPD, Department of orthopedic, department of obstetrics and gynecology , and dentistry to provide round the clock services to patients;

Duties and responsibilities -

Operations - I was responsible for smooth running of hospital by coordinating all departments, I have also developed SOPs and fix responsibility of each staff in case of failure in service delivery system.

Business Development - We have secured empanelment of reputed third party administrators to increase business from General Insurance Company clients holding Mediclaim Policy and coordinated with TPAs to settle medical bills in time.

Also organised camps in urban and suburb area to aware people about services available in hospital. Treatment of minor ailments was also provided during camps with distribution of free medicine.

• We have empanelled ASHOKA Hospital, Jeevan Hospital in New Delhi .
• Consultancy Services to provide back office billing and marketing services to hospitals.

Gwalior Childrens' Hospital Charity (registered charity no. 1063694) is working to help and provide for poor, needy, destitute, disabled and underprivileged esp. children, women and old, the most vulnerable of Gwalior and Chambal region through Gwalior Children’s and General Hospital for Children and Women, Ophthalmic Centre, Dental centre, Physiotherapy and pain management, General Hospital, to provide a wide range of specialized medical care and health educational services in Gwalior and its slums, in association with Gwalior Hospital and Education Charitable Trust and Gwalior Health and education Society ( Registered charities in India no. 5/96-97/113(i)).

• Before my joining Gwalior Children Hospital was only providing General OPD to Children and not registered with GoMP as per law
• After my joining I have registered hospital as per law under Nursing Home Act and empanelled newly passed out Medical Post Graduates like Pediatricians, Orthopedic Surgeons, Gynecologist to provide specialized OPD services
• After successful OPD services we have introduced IPD and Operation Theatre Services also in Hospital.
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Katyani Hospital Consultancy , was founded by Dr. Y.P. Bhatiya in the year 1999, with aim to provide consultancy over best healthcare industry practices of international standards. Right from base line survey for hospital to running of hospital. Patients safety, ease of movement and patient traffic was kept in mind during planning of departments of hospital.

• I was actively involved in construction of building of “Action Balaji Hospital Paschim Vihar, New Delhi”.
• I was closely involved in design of hospital architecture, Facility Planning Equipment planning and Manpower Planning of Hospital.