Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Naome Nokuthula Msiza

Sales Consultant
Ermelo

Summary

Dynamic Service Consultant with a proven track record at Capitec Bank, excelling in client relationship building and complaint resolution. Leveraged sales expertise to secure high-value accounts, driving organizational growth. Recognized for enhancing customer satisfaction through effective communication and timely service delivery, consistently achieving high satisfaction scores.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Service Consultant

Capitec Bank
03.2012 - Current
  • Analyzed customer feedback data to identify trends and implement targeted improvements, leading to consistently high satisfaction scores.
  • Played an instrumental role in driving organizational growth by securing high-value accounts through strategic networking efforts.
  • Managed a portfolio of clients, ensuring timely delivery of services and prompt resolution of any issues that arose.
  • Provided information about service procedures and expected timelines.

Call Centre Agent

African Bank
02.2011 - 12.2012
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.

Education

National Certificate Banking NQF 5 - Banking And Finance

Cornerstone College
04.2001 -

National Certificate Banking NQF 4 - Banking And Finance

Cornerstone College
Cape Town, South Africa
04.2001 -

National Diploma in Labour Relations - Labour Relations

Tshwane University Of Technology
04.2001 -

National Senior Certificate - Commerce

IR Lesolong High School
04.2001 -

Skills

Client relationship building

Customer relations

Sales expertise

Complaint resolution

Cash handling

Telemarketing expertise

Negotiation tactics

Attention to detail

Computer skills

Certification

RE5 FAIS Licensed

Timeline

RE5 FAIS Licensed

04-2025

Service Consultant

Capitec Bank
03.2012 - Current

Call Centre Agent

African Bank
02.2011 - 12.2012

National Certificate Banking NQF 5 - Banking And Finance

Cornerstone College
04.2001 -

National Certificate Banking NQF 4 - Banking And Finance

Cornerstone College
04.2001 -

National Diploma in Labour Relations - Labour Relations

Tshwane University Of Technology
04.2001 -

National Senior Certificate - Commerce

IR Lesolong High School
04.2001 -

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Naome Nokuthula MsizaSales Consultant