Naome Nokuthula Msiza
Sales Consultant
Ermelo
Summary
Dynamic Service Consultant with a proven track record at Capitec Bank, excelling in client relationship building and complaint resolution. Leveraged sales expertise to secure high-value accounts, driving organizational growth. Recognized for enhancing customer satisfaction through effective communication and timely service delivery, consistently achieving high satisfaction scores.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Service Consultant
Capitec Bank
03.2012 - Current
- Analyzed customer feedback data to identify trends and implement targeted improvements, leading to consistently high satisfaction scores.
- Played an instrumental role in driving organizational growth by securing high-value accounts through strategic networking efforts.
- Managed a portfolio of clients, ensuring timely delivery of services and prompt resolution of any issues that arose.
- Provided information about service procedures and expected timelines.
Call Centre Agent
African Bank
02.2011 - 12.2012
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
Education
National Certificate Banking NQF 5 - Banking And Finance
Cornerstone College
04.2001 -
National Certificate Banking NQF 4 - Banking And Finance
Cornerstone College
Cape Town, South Africa 04.2001 -
National Diploma in Labour Relations - Labour Relations
Tshwane University Of Technology
04.2001 -
National Senior Certificate - Commerce
IR Lesolong High School
04.2001 -
Skills
Client relationship building
Customer relations
Sales expertise
Complaint resolution
Cash handling
Telemarketing expertise
Negotiation tactics
Attention to detail
Computer skills
Certification
RE5 FAIS Licensed
Timeline
RE5 FAIS Licensed
04-2025
Service Consultant
Capitec Bank
03.2012 - Current
Call Centre Agent
African Bank
02.2011 - 12.2012
National Certificate Banking NQF 5 - Banking And Finance
Cornerstone College
04.2001 -
National Certificate Banking NQF 4 - Banking And Finance
Cornerstone College
04.2001 -
National Diploma in Labour Relations - Labour Relations
Tshwane University Of Technology
04.2001 -
National Senior Certificate - Commerce
IR Lesolong High School
04.2001 -
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