Mukul Pandey

As a Customer Care Executive with a solid track record at Teleperformance, I have enhanced customer satisfaction and minimized complaints through adept problem-solving and efficient complaint resolution. Proficient in CRM software and collaborative teamwork, I have optimized support processes, thereby increasing repeat business and cultivating robust client relationships via outstanding service delivery. I am an enthusiastic professional dedicated to continual growth, providing customers with exceptional care and effective solutions. With excellent verbal and written communication abilities, I have managed multiple interfacing activities with a diverse client base, consistently surpassing expectations by delving into customer inquiries and finding innovative ways to enrich the customer care experience. With nearly two years of experience in the customer care field, I possess strong time management and organizational skills, enabling me to quickly adapt to new procedures.

Certified Customer Care Executive, Teleperformance - 2023-2024