Mukesh Dixit
3318- E Sudama Nager, Indore
Summary
- Overall 16+ years’ experience in E-commerce, Logistics and Supply Chain Management. Proven track record in business expansion and new product launches
- Managed TV advertisement and slot timing according to primetime. Identifying the practices used by the competitors and suggesting management the ways of revenue growth
- Successfully launched more than 20 new products and proved them hit by exceeding sales targets
- Leading, training and monitoring performance of the team members for maintaining excellence in the Sales operations
Overview
18
18
years of professional experience
1
1
Certification
Work History
Freelancer (Loan & Property)
Self
Indore
03.2022 - 10.2024
- Developed loan documents and gathered necessary information from clients.
- Conducted credit checks to verify customer eligibility for loans.
- Reviewed financial statements and other records to assess customers' ability to repay loans.
- Provided advice and assistance to customers in order to help them make informed decisions regarding their loan options.
- Responded promptly to all customer inquiries regarding financing options and services provided by the company.
- Provided advice and assistance to customers regarding property purchases and sales.
- Conducted market research to determine the value of properties.
Delivery Resource Partner (Vendor)
Uber India
Kolkata
10.2018 - 12.2021
- Built Uber eats (food delivery) channels and Uber Moto (bike taxi) network set up in 5 states
- Appointed more than 10k delivery agents and bike taxi drivers
- Handling new hire training and execution till first delivery (Eats and Moto)
- Ensure smooth operations on daily basis
- Provided internal support to all delivery and Moto partners
- Circulated updates to the entire network
- Delivery kit distribution to all the Uber Eats delivery partners
- Consistent due diligence in the market & timely reporting to Uber Authority
- Unfortunately Uber eats closed operations in India
- Uber Eats customers in India are being redirected to Zomato since 21st Jan 2020
- Operations continuing services only for Uber Moto and Uber Cabs in two states
Operation Manager
Jyoti Sky Mart
02.2013 - 12.2018
- Joined the start up with 10 employees with one segment and brought it to 150 employees and two segments
- Started with one product and grew the product line to 20 products
- Handled all operational and marketing activities with proven track record
- Lead Analysis: Analyzing the quality and source of leads
- Product Analysis: Analyzing the products accuracy on the website, and product knowledge of all the team members
- Work Flow Management/Calculations – Capacity Planning/Shrinkage Management/ Attrition Mg
- To lead and manage the reporting teams of analysts & advisers
- Managing conflicts, Training, Manpower planning, Quality Management
- Managing reporting and analysis and taking team huddles weekly or as needed
- Successfully built a distribution channel by setting distributors in PAN India
- Media planning and advertisement management with TV channels for prime time ad run.
Operations Manager
Jaswins Healthcare (shopping) Pvt.Ltd
01.2010 - 12.2012
- Responsible for Sales, Distribution, Training, Delivery (%) Ratio
- Managed performance of individual teams through performance management techniques, career planning strategies and sharing of best practices
- Review and analyze performance reports against targets on a weekly/monthly basis with Sales Team
- Provide reports on the process metrics and employee performance to the Top Management.
Assistant Manager
Telemart/ Telemax Inc.
07.2006 - 12.2009
- Took care of entire Call Centre Activities
- Managed Sales And after Sales Confirmation
- Recruitment and Placement
- Establishment as - Pay roll Attendance and Personal Management
- Company split into two on Feb 1st 2008 and I became a part of Telemax Inc.
Marketing Manager | Performance Management
- Strategic thinker with expertise at analyzing, planning, and implementing business initiatives to support and accomplish corporate goals and sales objectives
- Demonstrated marketing talent to devise programs and initiatives that deliver a company's brand message to prospects and customers
- Articulate value goals and utilize business-building solutions including sales reporting software, sales tools, strategies, and initiatives
- Built an overall SCM and led new product launches
- Created pan India network while maintaining and growing current relationships
- Collaborated with cross-functional teams on the product, marketing, and production timelines
- Managed customer service of all wholesale accounts
- Analyzed business to make strategic recommendations for growth
- Created social media/marketing campaigns and streamlined process improvement initiatives to increase productivity and efficiency
- Also set up dealerships in India to meet the product demands
- Managed TV advertisement campaigns on the basis of the responses and impact on the sale
- Overall more than 16 years’ experience in Marketing, sales, teleshopping, ecommerce, dealership networking and SCM
Education
Masters’ Degree in Commerce -
DAVV, Indore
01.2008
Bachelor's Degree in Commerce -
DAVV, Indore
01.2006
Skills
- Marketing
- Brand and network building
- Process Management
- People Management
- Relationship Management
- Project Management
- Interpersonal Skills
- Teamwork and Collaboration
Languages
- English
- Hindi
- Gujrati
Personal Information
- Passport Number: R8680022 (Valid till 2028)
- Date of Birth: 08/18/1984
- Nationality: Indian
- Religion: Hindu
Accomplishments
- Best Team Leader (2007)
- Employee of the Year (JSM - 2016)
- Hired Maximum Employees - Best Vendor (Uber- 2019)
- Several Spot awards
Certification
- Customer Service Certification
Languages
Hindi
First Language
English
Elementary (A2)
A2
Gujarati
Upper Intermediate (B2)
B2
Timeline
Freelancer (Loan & Property)
Self
03.2022 - 10.2024
Delivery Resource Partner (Vendor)
Uber India
10.2018 - 12.2021
Operation Manager
Jyoti Sky Mart
02.2013 - 12.2018
Operations Manager
Jaswins Healthcare (shopping) Pvt.Ltd
01.2010 - 12.2012
Assistant Manager
Telemart/ Telemax Inc.
07.2006 - 12.2009
Marketing Manager | Performance Management
Masters’ Degree in Commerce -
DAVV, Indore
Bachelor's Degree in Commerce -
DAVV, Indore
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