Sneha Malviya
Indore
Summary
Professional with excellent communication and writing skills in Romanian and strong proficiency in the English language, who is also dynamic and meticulous. Using past expertise from working in a retail bank, skilled in liaising with outside law enforcement and government organizations. displaying a precise attention to detail and having a thorough understanding of the Data Protection Act (DPA), court orders, and witness statement preparation. adept at building cooperative relationships both within and externally and communicating effectively at all organizational levels.
Overview
3
3
years of professional experience
Work History
Financial Analyst
Mastercard At Teleperformance
04.2023 - Current
- Conducted detailed financial analysis to identify and evaluate changes in operations, trends and potential areas of improvement.
- Authorize the transactions, and check the decline reasons of the transactions, FinCrime issues and anti-money laundering.
- Investigate on the basis of the algorithms and resolve different decline transaction issues, such as fraudulent activities, format error, and decline on the basis of different transaction algorithms.
- Working in a business-to-business profile, connect with different banks and financial institutions.
- Preparing the reports and creating alerts for suspicious activity. Connects with the legal team as necessary or preparing documentation for third party requests and provide the resolution.
- Evaluated financial performance of investments, acquisitions and other business opportunities to provide strategic recommendations.
Support Analyst
Task Us
10.2021 - 03.2023
- Maintained detailed documentation of support interactions, ensuring valuable insights are preserved for future reference and analysis.
- Manage inbound calls, chats, and emails from partner merchants, customers, and dashers, resolving issues such as payments, account inquiries, driver concerns, and troubleshooting with excellence.
- Develop deep expertise in Doordash operations, including processes, systems, and resources, to effectively assist users and drive positive outcomes.
- Demonstrate exceptional communication skills and relationship-building abilities to foster strong connections with users and provide personalized support.
- Uphold Doordash commitment to quality customer experience, ensuring every interaction reflects the brand's voice and tone.
- Collaborate with team members in a fast-paced environment to meet business needs and exceed performance expectations.
Education
MBA - Human Resources Development
Narsee Monjee Institute of Management And Studies
Mumbai, India05.2023
High School Diploma -
Govt. Girls School
Hoshangabad, India05.2017
Skills
- Microsoft Excel
- Financial and operational reporting
- Financial Management
- Financial statement analysis
- Documentation skills
- Research abilities
- Report Preparation
- Analyzing performance
Languages
English
Bilingual or Proficient (C2)
Timeline
Financial Analyst
Mastercard At Teleperformance
04.2023 - Current
Support Analyst
Task Us
10.2021 - 03.2023
MBA - Human Resources Development
Narsee Monjee Institute of Management And Studies
High School Diploma -
Govt. Girls School
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