Midori Adelbai
Saipan,MP
Summary
Committed to improving customer service satisfaction and effectively resolving customer issues. I am eager to acquire new experiences, expand my knowledge, and consistently strive for success. I am always driven to learn and pursue professional growth.
Overview
11
11
years of professional experience
Work History
Inspector I
Division of Customs and Biosecurity
Saipan, MP
12.2021 - Current
- Interpreted and explained laws and regulations to travelers and shippers.
- Performed risk assessments on incoming shipments by analyzing data from multiple sources.
- Prepared reports documenting any violations found during inspections or searches.
- Advised clients on the proper completion of customs paperwork for various types of transactions.
- Applied appropriate sanctions when violations were discovered during routine inspections.
- Facilitated communication between importers and exporters and government agencies regarding customs regulations.
- Inspected shipments, vehicles and individuals to identify and seize contraband.
- Examined containers and packages to verify declared values and quantities meet specifications.
- Inspected cargo, baggage and personal articles entering or leaving U.S. for compliance with revenue laws and U.S. customs regulations.
- Calculated duty fees and applicable taxes for incoming and outgoing shipments and notified individuals of liabilities.
- Calculated and assessed duties and taxes due on goods.
- Inspected freight, shipments and cargo to verify adherence to import and export regulations, noting suspected violations for further review.
- Processed documents including entry forms, declarations, invoices, certificates of origin, and commercial bills of lading.
Data Clerk
Commonwealth Healthcare Corporation
Saipan, MP
08.2021 - 12.2021
- Input data entry processes to organize customer details efficiently
- Recorded and entered test results.
- Prepared reports using word processing, spreadsheet, or other software applications.
- Routed laboratory or diagnostic results to appropriate staff.
- Performed daily updates in database management systems.
- Developed and implemented new data entry procedures for COVID-19 related information.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- conduct testing at various sites
Receptionist
Department of Labor
Saipan, MP
03.2021 - 08.2021
- Greeted customers and provided them with assistance.
- Answered phone calls to provide general information and answer inquiries.
- Handled customer transactions.
- Monitored office supplies inventory and placed orders when necessary.
- Scheduled clients appointments.
- Provided customer service at all times while interacting with both internal and external customers.
- Maintained reception area cleanliness to present a welcoming environment.
Table Games Dealer
Imperial Pacific Resort
Saipan, MP
11.2015 - 02.2021
- Provided friendly customer service to guests at the casino table games area.
- Maintained enjoyable environment by entertaining and engaging players at tables.
- Maintained knowledge of game rules and regulations to ensure compliance with gaming laws.
- Utilized appropriate strategies when dealing specific games.
- Assisted new players with understanding game rules and procedures.
- Answered questions from patrons regarding house rules or gaming regulations.
- Performed functional game duties quickly by efficiently handling money and chips.
- Monitored patrons for signs of cheating or disruptive behavior.
- Explained rules, took bets and delivered payouts to facilitate movement of games.
- Collected losing bets and paid out winnings promptly and accurately.
- Maintained a positive attitude and professional demeanor during shifts.
Customer Service Agent
Pacific Airport Services/Delta Airlines
Saipan, MP
03.2014 - 07.2016
- Greeted passengers and provided information about departure and arrival times.
- Performed check-in procedures
- Verified passenger documentation ensuring compliance with applicable laws and regulations.
- Printed itineraries and tickets for passengers
- Resolved customer complaints in a timely manner.
- Provided assistance to passengers with special needs such as wheelchairs or unaccompanied minors.
- Checked luggage for proper weight distribution according to aircraft specifications.
- Assisted customers with ticketing, seating, and baggage handling requirements.
- Advised passengers of any changes or delays in their scheduled flights.
- Identified needs of customers promptly and efficiently.
Kids Club Staff
Saipan World Resort
Saipan, MP
12.2013 - 10.2015
- Greeted guests and provided information about waterpark policies and regulations
- Maintained organized and clean classroom and play areas.
- Supervised children in the play area at all times to ensure safety regulations were followed.
- Organized a variety of activities for kids such as arts and crafts, sports, games, movies, and swimming.
Education
High School Diploma -
Marianas High School
Northern Mariana Islands, Saipan06-2013
Associate of Applied Science - Criminal Justice
Northern Marianas College
Northern Mariana Islands, SaipanSkills
- Customer service
- Team player
- Adaptivity and flexibility
- Customs inspection
- Law enforcement
Timeline
Inspector I
Division of Customs and Biosecurity
12.2021 - Current
Data Clerk
Commonwealth Healthcare Corporation
08.2021 - 12.2021
Receptionist
Department of Labor
03.2021 - 08.2021
Table Games Dealer
Imperial Pacific Resort
11.2015 - 02.2021
Customer Service Agent
Pacific Airport Services/Delta Airlines
03.2014 - 07.2016
Kids Club Staff
Saipan World Resort
12.2013 - 10.2015
High School Diploma -
Marianas High School
Associate of Applied Science - Criminal Justice
Northern Marianas College
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