MIDCAT JR CHOLYMAY
SAIPAN
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
9
9
years of professional experience
Work History
Front Desk Agent
Aqua Resort Club Saipan
06.2022 - Current
- Communicated effectively with other hotel staff members to provide seamless guest service
- Maintained organized front desk area, including updating informational materials and brochures
- Educated guests about area attractions, top restaurants, and available services
- Optimized daily plans based on master schedule of arrivals, departures and group stays
- Coordinated with housekeeping staff to ensure guest rooms were clean and ready for occupancy
- Answered phone calls professionally and directed them to appropriate departments or personnel
- Assisted with luggage storage during check-in and check-out processes
- Verified guest information and payment methods upon check-in
- Corresponded with team to adhere to quality standards and regulations
Universal Customer Service Representative
MTC DBA IT&E
04.2018 - Current
- Delivered fast and friendly service to handle questions and service complaints
- Informed customers of promotions and special offers to increase sales
- Built trusting relationship with customers to better understand needs
- Handled customer inquiries, payments and service requests
- Collaborated across departments to resolve customer-related issues
- Analyzed customer feedback to identify trends and suggested improvements for business
- Maintained high level of knowledge regarding current promotions, discounts, or special offers available
- Managed difficult customer situations with professionalism and empathy
- Conducted outbound calls to follow up on previous purchases or provide additional support if necessary
- Provided accurate information about products and services to customers
Customer Care Representative
MTC DBA IT&E
01.2016 - 04.2018
- Managed large volume of daily calls while maintaining high customer satisfaction rate
- Engaged in active listening with customers, confirming and clarifying information to provide comprehensive support
- Demonstrated excellent internal communication to work efficiently with wider team
- Resolved complex technical customer queries using excellent critical thinking and product knowledge
- Actively sought feedback from customers to improve overall satisfaction levels
- Informed customers of promotions and special offers to increase sales
- Maintained up-to-date knowledge of company products, services, and promotions
- Demonstrated flexibility in adjusting work schedule according to call center demands
- Participated in ongoing training sessions to enhance skills and stay current on industry best practices
- Collaborated with team members to meet daily performance goals and provide exceptional service
- Handled incoming customer inquiries via phone, email, and chat platforms
- Provided detailed product information to customers and helped identify their needs
Education
High School -
Marinas High School
Saipan, CNMISkills
- Critical Thinking
- Customer Relations
- Customer Service
- Product Sales
- Guest Services
Languages
ENGLISH
CHUUKESE
CAROLINIAN
Timeline
Front Desk Agent
Aqua Resort Club Saipan
06.2022 - Current
Universal Customer Service Representative
MTC DBA IT&E
04.2018 - Current
Customer Care Representative
MTC DBA IT&E
01.2016 - 04.2018
High School -
Marinas High School
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