Melissa Rose Velarde
Saipan
Summary
Successful Front of House Team Member with extensive restaurant experience. Flexes easily between different positions to meet demand. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
Work History
Front of House Wait Staff Member
Hyatt Regency Saipan
Northern Mariana Islands
12.2021 - Current
- Cultivated warm relationships with regular customers.
- Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
- Assisted in training new waitstaff members, fostering a team-oriented work environment.
- Provided support during hotel banquet events by setting up stations, serving food promptly, engaging with attendees professionally.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Accurately managed cash transactions while handling high-volume shifts, ensuring balanced registers at the end of each shift.
Guest Service Officer
Hyatt Regency Saipan
Northern Mariana Islands
05.2018 - 04.2020
- Built strong relationships with repeat guests, recognizing their preferences and anticipating their needs upon arrival.
- Monitored inventory levels of supplies, placing orders as necessary to maintain optimal stock levels.
- Ran reports detailing daily guest numbers, accounting expenses, and income and room service usage.
- Utilized property management software proficiently to manage reservations, billing, and guest profiles efficiently.
Education
2 Years - Liberal Arts And General Studies
Northern Marianas College
SaipanHigh School Diploma -
Dr. Rita Hocog Inos Jr./Sr. High School
Rota06.2015
Skills
- Memory retention
- Guest Relations
- Special Event Coordination
- Payment Processing
- Transactions and Cash Handling
- Reliable and Responsible
- Adaptable and Flexible
- Team Leadership
- Hospitality Service Expertise
- Team Collaboration
- Cool Under Pressure
- Quality Control
Timeline
Front of House Wait Staff Member
Hyatt Regency Saipan
12.2021 - Current
Guest Service Officer
Hyatt Regency Saipan
05.2018 - 04.2020
2 Years - Liberal Arts And General Studies
Northern Marianas College
High School Diploma -
Dr. Rita Hocog Inos Jr./Sr. High School
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