MEGHA SINGH RAJPUT
AGENCY MANAGER
Bhopal
Summary
Risk Management professional with 3+ years of experience in RCU, Fraud Control, and Loan Verification. Expertise in Risk Assessment, KYC Compliance, Fraud Detection, and MIS Reporting for Banks and NBFCs. Proven Team Leader with strong analytical skills in MS Excel and document authentication. Seeking Credit Risk Analyst / RCU Manager role to reduce fraud losses and ensure regulatory compliance.
Overview
5
5
years of professional experience
2
2
Languages
Work History
Risk Manager
Bulwark Risk Protector
01.2023 - Current
- Led the due diligence processes for HDFC Bank's unsecured products, specifically focusing on the thorough investigation of personal loan applications to ensure compliance with legal standards and mitigate potential risks.
• Conducted comprehensive crime checks by analyzing criminal records and other relevant data sources, ensuring that all loan applicants met the bank's stringent eligibility criteria and safeguarding the institution from potencial fraud. - Implemented robust fraud prevention strategies by collaborating closely with cross-functional teams, allowing for real-time reporting and prompt action to mitigate risks associated with
fraudulent activities. - Cross-coordinated with legal department and external agencies for crime check, police verification, and negative database screening
- Handled billing and invoicing for RCU verification services; tracked client payments and maintained payment reconciliation records Prepared monthly employee performance reports covering case productivity, TAT adherence, error rate, and quality metrics for senior
- Managed end-to-end billing cycle for field verification vendors and ensured timely processing within defined SLA
Back Office Executive And Tele Sales Executive
Rapid Service
04.2021 - 01.2023
- Managed back-office operations including data entry, record-keeping, client inquiries, and administrative support functions Coordinated with multiple departments for report generation, invoice processing, and payment follow-ups Handled customer support via calls and emails, ensuring operational efficiency and customer satisfaction Ensured compliance with company policies for documentation, correspondence management, and database updates
- Established long-term client relationships through consistent delivery of high-quality products and services.
- Developed innovative solutions to complex problems, resulting in improved organizational performance.
- Mentored junior staff members for accelerated career growth, developing future leaders within the organization.
- Prepared annual data to determine metrics for operational performance.
- Optimized operational efficiency by redesigning processes, systems, and workspaces for increased productivity.
Education
Bachelor of Science - Biotechnology
Rajeev Gandhi College, Barkatullah University, Bhopal
Bhopal 04.2001 -
MBA - Master of Business Administration - HR & Finance
VNS Group of Institution, Barkatullah University,
Bhopal 04.2001 -
Master of Science - Biotechnology
Rajeev Gandhi College, Barkatullah University, Bhopal
Bhopal, India 04.2001 -
Timeline
Risk Manager
Bulwark Risk Protector
01.2023 - Current
Back Office Executive And Tele Sales Executive
Rapid Service
04.2021 - 01.2023
Bachelor of Science - Biotechnology
Rajeev Gandhi College, Barkatullah University, Bhopal
04.2001 -
MBA - Master of Business Administration - HR & Finance
VNS Group of Institution, Barkatullah University,
04.2001 -
Master of Science - Biotechnology
Rajeev Gandhi College, Barkatullah University, Bhopal
04.2001 -
Languages
English
Advanced (C1)
Hindi
Advanced (C1)