Marni Yalung
Rota,Northern Marina Islands
Summary
Detail-oriented supervisor with a strong background in operational efficiency and compliance adherence. Known for effective customer service strategies and technical proficiency, dedicated to enhancing business outcomes and maintaining high standards.
Overview
25
25
years of professional experience
Work History
Car Rental Supervisor
Islander Rent A Car
Rota, Northern Mariana Islands
07.2021 - Current
- Managed daily operations of car rental business, ensuring efficient customer service and effective fleet management.
- Led staff to consistently deliver exceptional customer service.
- Addressed customer inquiries and resolved service issues promptly to enhance customer satisfaction.
- Coordinated vehicle maintenance and repairs to ensure optimal performance.
Power Plant Operator
Rota Resort and Country Club
Rota, Northern Mariana Islands
02.2016 - 01.2021
- Monitored and operated power generation equipment, enhancing reliability and performance.
- Performed daily inspections of power plant equipment to identify wear or malfunctions, ensuring safe operation.
- Conducted routine maintenance on boilers, turbines, pumps, valves, and facility components.
- Conducted routine inspections to uphold safety and compliance standards.
- Implemented safety procedures to minimize risks in work environment.
- Assisted in troubleshooting mechanical issues, facilitating prompt restoration of normal operations.
- Collaborated with team members to enhance operational efficiency during shifts.
- Documented operational data and provided regular reports to management.
Waitstaff Supervisor
Rota Resort and Country Club
Rota, Northern Mariana Islands
01.2001 - 01.2016
- Supervised daily restaurant floor operations, ensuring high customer service standards.
- Coordinated dining room activities during peak hours, enhancing guest satisfaction and service flow.
- Managed staff schedules to enhance coverage and operational efficiency.
- Trained new employees on service protocols and menu details, fostering consistent quality in guest interactions.
- Cleared tables promptly after guests departed to maintain a clean dining environment.
- Oversaw seating arrangements and greeted guests, ensuring seamless service and addressing needs throughout meal.
Education
Associate of Arts - Architectural Drafting
Don Honorio Ventura State University
Bacolor, Pampanga, Phillipines03-1996
High School Diploma -
Holy Cross College Pampanga
Pampanga, Philippines04-1993
Skills
- Fleet management
- Customer management
- Compliance adherence
- Operational efficiency
- Inventory control
- Technical proficiency
- Vehicle inspection skills
- Problem resolution
- Time management
- Reliability and multitasking
- Team collaboration
Timeline
Car Rental Supervisor
Islander Rent A Car
07.2021 - Current
Power Plant Operator
Rota Resort and Country Club
02.2016 - 01.2021
Waitstaff Supervisor
Rota Resort and Country Club
01.2001 - 01.2016
Associate of Arts - Architectural Drafting
Don Honorio Ventura State University
High School Diploma -
Holy Cross College Pampanga