MARK ORLAN LEMON
Koblerville
Summary
- Experienced with hazard identification, risk assessment, and safety training. Utilizes comprehensive safety protocols to ensure workplace compliance and employee well-being. Strong understanding of regulatory standards and effective communication of safety procedures.
- Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
12
12
years of professional experience
1
1
Certificate
Work History
Safety Officer
GPPC Inc.
Saipan Northern Maniana Island
10.2024 - Current
- Safety Officer overseeing road construction, building, and mining operations. Responsible for implementing site safety programs, ensuring regulatory compliance, and promoting a zero-incident work environment.
- Key Responsibilities & Achievements Enforce OSHA and Mine Safety and Health Administration (MSHA) safety standards on construction and mining sites.
- Conduct Job Hazard Analysis (JHA) and daily site inspections to identify and control workplace hazards. Lead toolbox meetings and safety orientations for workers and subcontractors. Investigate incidents and near-misses; implement corrective and preventive actions.
- Monitor PPE compliance and enforce safe work practices.
- Support environmental compliance aligned with United States Environmental Protection Agency (EPA) standards. Maintain accurate safety records and assist during regulatory inspections.
Business Center Supervisor / Safety Officer I
Probus Venture Inc. (CONVERGE)
03.2023 - 02.2024
- REVENUE AND EBITDA ACHIEVEMENT
- - 100% achievement of Sales Acquisition, Upsell / cross-sell and Revenue targets in general within the Area
- - Executes strategies to increase business center sales.
- - Implements Sales plans for upsell and other activities that will increase ARPU
- - Ensure the overall profitability of the store.
- CUSTOMER DELIGHT
- - Handles escalation from the staff level. Deals with the client who needs to voice out their inquiries or complaints (Technical or non-Technical) to higher Authority.
- - Implements program to achieve CSAT targets.
- - Operational Management
- - Executive Strategies to ensure Business Center metrics are achieved.
- - Grow sales first contact resolution, TAT for process aftersales request received and manage complains, collection Handling, CSAT
- - Ensure the safety of the branch’s collection and inventory.
- - Together with quality team, analyzes business center statistics and use the data to improve business center operations.
- - Comply will all necessary reports needed by other departments.
- - People Development
- - Mentor and coaches people together with training team, identify training opportunities to ensure competence and continuous learning for the members.
- - Conducts regular Meeting.
- - Perform job evaluation and feedback mechanism.
Converge ICT Solutions Inc. (CONVERGE)
06.2022 - 03.2023
Customer Relations Officer
Digitel Mobile Phils, Inc. (SUNCELLULAR)
10.2015 - 11.2020
- - Greet all customers promptly
- - Provides excellent customer service by listening to customer inquiries and requests, asking question to identify customer concern.
- - Communicate to customer about status and explain about his concern.
- - Raising customer complaints/inquiries within concerned departments.
- - Continuous communication with the customer to build connections.
- - Ensure to achieve monthly Sales Targets.
Customer Management Assistant
Succero Service Corporation
07.2015 - 10.2015
- - Provides excellent customer service by listening to customer inquiries and requests.
- - Ensure to achieve monthly Sales Targets.
Sales Associate
Job Placement Resources Service Cooperative
08.2014 - 07.2015
- - Promoting Sun Broadband Wireless
- - Ensure to achieve monthly Sales Targets.
- - Provide excellence Customer service.
Education
Bachelor of Science - Information Technology
Central Luzon College of Science & Technology (CELTECH COLLEGE)
01-2014
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Santa Cruz Academy
Sta. Cruz Zambales01-2009
Skills
- - Keen to Eye to details
- - Strong Communication Skills
- - People Management
- - English Writing and Communication
- - Analytical decision making
- - Driving Skills
Accomplishments
- - National Certificate II in Computer Hardware Servicing (NC2) | Nov 2012 - 2017
- - 4 Star excellence Award | Sep - Oct 2015
Certification
MSHA Trained
EPA Environmental - Compliance Certified
First Aid/CPR/AED Certified
Osha Ongoing
Timeline
Safety Officer
GPPC Inc.
10.2024 - Current
Business Center Supervisor / Safety Officer I
Probus Venture Inc. (CONVERGE)
03.2023 - 02.2024
Converge ICT Solutions Inc. (CONVERGE)
06.2022 - 03.2023
Customer Relations Officer
Digitel Mobile Phils, Inc. (SUNCELLULAR)
10.2015 - 11.2020
Customer Management Assistant
Succero Service Corporation
07.2015 - 10.2015
Sales Associate
Job Placement Resources Service Cooperative
08.2014 - 07.2015
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Santa Cruz Academy
Bachelor of Science - Information Technology
Central Luzon College of Science & Technology (CELTECH COLLEGE)