MANSI JAISWAL
Banking Finance
Jabalpur
Summary
Results-driven MBA with a focus on Marketing and 3 years of experience as Deputy Manager at ICICI Bank, specializing in retail banking sales, relationship management, and cross-selling. Demonstrated success in meeting sales targets, acquiring new customers, and providing top-notch customer service. Eager to apply sales and marketing skills within the banking, NBFC, Fintech, or broader financial services sectors.
Overview
3
3
years of professional experience
5
5
years of post-secondary education
2
2
Certifications
Work History
Deputy Manager II (Relationship Manager)
ICICI Bank
07.2022 - Current
- Acquired new high-value customers through strategic relationship-building.
- Cross-sold personal loans, credit cards, insurance to drive ₹additional revenue.
- Maintained 98%+ customer satisfaction by resolving issues quickly and professionally.
- Promoted to Deputy Manager II for outstanding performance and customer service.
- Ensured 100% compliance with KYC, AML, and RBI guidelines.
- Assisted in managing day-to-day operations, ensuring compliance with banking regulations and organizational policies.
- Increased customer satisfaction levels by developing targeted strategies to address client concerns effectively.
Education
MBA - Marketing Management
Prestige Institute of Management and Research
01.2020 - 01.2022
B.Com -
St. Aloysius College
01.2017 - 01.2020
Skills
- Retail Banking Sales
- Customer Relationship Management
- Cross-Selling & Up-Selling
- Customer Acquisition & Retention
- Loan Processing & Documentation
- Compliance & KYC
- CRM Tools (Finacle, Salesforce)
- MS Excel
- Negotiation
- Target Achievement
- Customer Service Excellence
Operations Management
Certification
Fundamentals of Digital Marketing - Google Digital Garage
Awards
- Employee of the Month - ICICI Bank
- Best Performer Award - ICICI Bank
Timeline
Deputy Manager II (Relationship Manager)
ICICI Bank
07.2022 - Current
MBA - Marketing Management
Prestige Institute of Management and Research
01.2020 - 01.2022
B.Com -
St. Aloysius College
01.2017 - 01.2020
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