Maneesha Sethi
Shift Manager in Restaurants
Mhow
Summary
Proven leader at Wendy's Restaurant, adept in inventory control and staff motivation, I significantly enhanced customer satisfaction and streamlined operations. Expertise in cash handling and resolving complaints led to improved service ratings. My leadership ensured optimal stock levels and efficient staff scheduling, contributing to the restaurant's success.
Overview
4
4
years of professional experience
2
2
Languages
Work History
Restaurant Shift Manager
Wendys Restaurant
01.2021 - 11.2024
- Demonstrated strong leadership by setting a positive example for team members, consistently adhering to company policies and maintaining an unwavering commitment to excellent customer service.
- Excelled in every store position and regularly backed up front-line staff.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Collaborated with marketing team to promote special events, increasing foot traffic during off-peak hours.
- Coached crew during food preparation, controlled production levels and tracked waste to manage costs.
- Addressed customer concerns, complaints and questions, resulting in outstanding customer service ratings.
- Monitored employee food handling, safety and uniform requirements.
- Monitored daily cash flow, ensuring accuracy in transactions and deposits.
- Checked and monitored inventory levels to reorder items.
- Managed inventory levels to ensure optimal stock, avoiding both overstock and stockouts.
Education
Bachelor of Arts - Art History
Bundelkhand University, Jhassi
Jhansi, India 04.2001 -
Skills
Cash handling oversight
Complaint handling
Menu planning
Staff motivation
Inventory control
Employee scheduling
Staff training
Hygiene standards
Customer satisfaction
Scheduling staff
Timeline
Restaurant Shift Manager
Wendys Restaurant
01.2021 - 11.2024
Bachelor of Arts - Art History
Bundelkhand University, Jhassi
04.2001 -
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