Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Malav Akheniya

Malav Akheniya

Backend Manager
Indore

Summary

Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. Complex problem-solver with analytical and driven mindset. Dedicated to achieving demanding development objectives according to tight schedules while producing impeccable code. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

4
4
years of professional experience
7
7
years of post-secondary education
3
3
Languages

Work History

Backend Manager

Vakpati Jewellers
Indore
09.2021 - Current
  • Handling e-commerce websites ( Listing products on Amazon)
  • Professional product photoshoot
  • Managing day to day books of accounts ( jewelry Firm)-bank, sale bill, purchase bill, bank reconciliation, stock management.
  • Managing travel affairs of firm
  • Maintaining Legal documentation of firm
  • Implementation of new technologies in firm
  • Exhibition planning for firm in major trade shows throughout year
  • Inventory management
  • All work of HR-salary slip, attendance, leave application management.
  • Improved backend operations by streamlining processes and implementing efficient systems.
  • Streamlined communication channels between departments to facilitate collaboration on shared projects.
  • Managed And solved over 50 customer problems

Telecaller

Teleperformance
Indore
09.2020 - 10.2020
  • Informed current and prospective customers of promotions and new or upgraded products.
  • Managed high call volume efficiently, ensuring timely response to incoming calls without compromising quality of service.
  • Built rapport with customers through friendly conversations and active listening for enhanced customer experience.
  • Contributed to team success by consistently meeting or exceeding set performance targets.
  • Navigated multiple software applications concurrently while handling calls, demonstrating strong multitasking abilities under pressure.
  • Recorded and updated customer information in online systems.
  • Handled sensitive customer information with utmost confidentiality, adhering to data protection regulations and company guidelines.
  • Improved customer satisfaction by addressing inquiries and resolving issues promptly.
  • Set up appointments with interested customers according to schedule availability.
  • Built relationships with customers using strong persuasion and active listening skills.
  • Answered calls, took messages, and transferred calls to correct individuals.
  • Developed extensive knowledge of products and services to better assist customers.
  • Overcame objections using friendly, persuasive strategies.
  • Reduced customer complaints by providing clear explanations on products, services, and policies.
  • Educated customers on product and service benefits, explaining features and answering questions.
  • Worked effectively in fast-paced environments.
  • Learned and adapted quickly to new technology and software applications.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Skilled at working independently and collaboratively in team environment.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Resolved problems, improved operations and provided exceptional service.
  • Passionate about learning and committed to continual improvement.

Education

High School Diploma -

Sri Sathya Sai Vidya Vihar Indore
Indore, India
03.2017 - 03.2020

Bachelors Of Computer Application

IGNOU
New Delhi
07.2020 - Current

Skills

Teamwork and Collaboration

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Interests

Cycling

Shopping

Watching Movies

Listening & Playing Music

Cooking

Travelling

Timeline

Backend Manager

Vakpati Jewellers
09.2021 - Current

Telecaller

Teleperformance
09.2020 - 10.2020

Bachelors Of Computer Application

IGNOU
07.2020 - Current

High School Diploma -

Sri Sathya Sai Vidya Vihar Indore
03.2017 - 03.2020

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Malav AkheniyaBackend Manager