Summary
Overview
Work History
Education
Skills
Accomplishments
Personal Information
Roles And Responsibilities
Disclaimer
Languages
Timeline
Generic

Mahak Jain

Indore

Summary

To Acquire A Challenging Position In Management Where I Can Best Utilize my Skills And Education. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

7
7
years of professional experience

Work History

Virtual Customer Support Associate

Amazon
09.2023 - Current
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Provide knowledgeable help to customers and go the extra mile in providing the correct details to customer queries.
  • Providing information about the status of an order or shipment, processing returns, and answering questions about shipping rates or methods

Teammate

TaskUs
05.2020 - 08.2020
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Managed time efficiently in order to complete all tasks within deadlines.

Customer Support Executive

Teleperformance
01.2019 - 01.2020
  • Provided excellent customer service by efficiently resolving issues and responding to inquiries.
  • Listened to customers' questions and concerns to provide answers or responses.
  • Managed customer service effectiveness by monitoring performance and assessing metrics.
  • Provided customers with updates and periodic statements on service developments and changes in trends.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.

Sales Customer Outreach Executive

Toppr.com
01.2018 - 12.2018
  • Conducted regular meetings with team to discuss issues, concerns and updates.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Identified trends and assessed opportunities to improve processes and execution.
  • Established and implemented departmental policies, goals and objectives.

Customer Service Associate

Teleperformance
03.2017 - 11.2017
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • The interface facilitates inter-bank peer-to-peer (P2P) and person-to-merchant (P2M) transactions.
  • Answered customer queries promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Handled billing, UPI, KYC and payment issues following guidelines, resolving disputes properly.

Education

BBA - Finance

Cloth Market Kanya Vanijya Mahavidhyala
Indore
2017

High School Diploma -

Chhatrapati Shivaji Public School
Indore
2014

Skills

  • Multitasking
  • Team Work
  • Problem-solving and Decision making
  • Decision Making
  • Communication Skills
  • Computer Literacy
  • Time Management
  • Professionalism
  • Customer Relations
  • Schedule Management

Accomplishments

  • PAN India topper in the company for its achievements.
  • Achieve many Appreciations from clients on Call & E-mail.
  • Achieve Appreciation by team & by company.

Personal Information

  • Mother's Name: Babita Jain
  • Date of Birth: 11/26/96
  • Gender: Female
  • Nationality: Indian

Roles And Responsibilities

  • To identify the customer needs, to manage and arrange the parent's and students' counseling sessions, follow-ups with them on time and collect all necessary information, achieve my daily targets.
  • To interact with the international customers of UAE & US. (DU Telecom & Door dash). To understand the cx Queries and resolve them accordingly. Meet my Targets, AHT, CSAT, Quality, FCR, and Adherence.

Disclaimer

I do hereby declare that the particulars of information and facts stated herein above are true, Correct and complete to the best of my knowledge and belief.

Languages

English
Advanced (C1)
Hindi
Bilingual or Proficient (C2)

Timeline

Virtual Customer Support Associate

Amazon
09.2023 - Current

Teammate

TaskUs
05.2020 - 08.2020

Customer Support Executive

Teleperformance
01.2019 - 01.2020

Sales Customer Outreach Executive

Toppr.com
01.2018 - 12.2018

Customer Service Associate

Teleperformance
03.2017 - 11.2017

BBA - Finance

Cloth Market Kanya Vanijya Mahavidhyala

High School Diploma -

Chhatrapati Shivaji Public School

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Mahak Jain