Luyanda Masango

Utilise motivational interviewing techniques to encourage positive change in clients'' lives.

• Improved client satisfaction through consistent communication, empathy, and understanding of their unique challenges.
• Guided clients in developing skills and strategies for dealing with problems.
• Maintained accurate documentation of client interactions, assessments, and progress notes for effective case management.
• Educated clients on available community resources and fostering a sense of empowerment.
• Developed individualise counseling plans for clients to incorporate short-term and long-term goals.
• Implemented behavioral modification strategies to help clients develop healthier coping mechanisms.
• Provided crisis intervention services to individuals experiencing acute distress or dangerous situations.
• Used cognitive behavior therapy to assist clients in recognising and redirecting poor habits.
• Established trusting therapeutic alliances with clients through empathetic listening, validation, and unconditional positive regard.
• Fostered supportive environment, enabling clients to openly discuss their feelings and experiences.
• Improved client self-esteem and communication skills through targeted therapeutic techniques.
• Adapted counseling techniques to best suit individual needs of each client.
• Assisted clients in exploring feelings and understanding behaviors.

• Enhanced student emotional well-being by providing individual and group counseling sessions.
• Promoted mental health awareness among staff members through training programs on topics such as stress management, self-care, and recognizing warning signs in students.
• Empowered parents/guardians involvement in their children''s education via organizing educational workshops and providing resources on academic, career, and personal/social development.
• Provided crisis intervention in response to emergencies, employing existing trust, and rapport to deescalate situations.
• Coordinated efforts with community organizations to provide additional resources for students facing various challenges.
• Developed a safe and supportive school environment by promoting positive behavior and addressing issues such as bullying and harassment.
• Contributed to development of effective school policies that addressed issues such as attendance, discipline, and substance abuse prevention.
• Collaborated with teachers and administrators to address the social, emotional, and academic needs of all students.
• Reduced incidents of bullying through proactive conflict resolution training and mediation services.

• Collaborated with faculty members to identify at-risk students and develop targeted intervention strategies.
• Conducted individual and group counseling sessions to address students'' personal, social, and emotional needs.
• Served as a liaison between faculty advisors and internship coordinators to ensure alignment between coursework objectives and practical experiences gained during internships.
• Coordinated with outside agencies to provide additional support services for students facing significant challenges or obstacles in their academic journey.
• Enhanced student engagement by incorporating hands-on activities and multimedia resources into counseling sessions.
• Supported the establishment of student-led support groups discussing various topics such as mental health, addiction recovery, and grief management.
• Listened to clients' concerns and provided encouragement and support.
• Designed safe and supportive environment for clients to discuss issues.
• Educated clients on dangers of substance abuse and prevention techniques.
• Supported individuals dealing with mental health and emotional issues.
• Facilitated group counseling sessions to support and encourage client growth.
• Adapted counseling techniques to best suit individual needs of each client.
• Assisted clients in exploring feelings and understanding behaviors.

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Responded to inquiries from callers seeking information.
• Resolved customer problems and complaints.
• Confirmed appointments, communicated with clients, and updated client records.
• Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
• Handled cash transactions and maintained sales and payments records accurately.
• Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
• Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
• Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
• Maintained visitor log for entering and leaving facility for security purposes.
• Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
• Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
• Handled assignments independently with good judgement and critical thinking skills.