Luthando Tshawe

Business Manager

Old Mutual

12.2018 - Current

Managing the existing business process (i.e. conservation of outstanding business, administration and client care)
Building and sustaining a productive team, by ensuring that the advisors maintain up-to-date customer relationship management data, identifying and resolving issues.
Develop and implement relationship management plans for complex existing customer accounts to identify and build relationships with relevant decision-makers and influencers within the customer organization
Identify, within the team, instances of non-compliance with the organization’s policies and procedures and/or relevant regulatory codes and codes of conduct, reporting these and escalating issues as appropriate
Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
Develop a personal network within the business sector and represent the organization at business sector events.
Manage and report on the performance of a substantial, diverse team; set appropriate performance objectives for direct reports or project/account team members and hold individuals accountable for achieving them; take appropriate corrective action where necessary to ensure the achievement of team/personal objectives.
Created effective strategies to target new markets after researching and analyzing competitor behavior.
Identify opportunities for growth within Secunda, Nelspruit, Ermelo, Standerton, and Hazyview territory and collaborate with sales team and stakeholders to reach sales goal.
Ensure the organization is not exposed to undue risks by using risk management systems to achieve specific goals within a designated area of the business.
Executed business plans to further strengthen and maximize territory sales and profits.
Anticipated financial impact from operational issues and worked with leadership to develop solutions.
Mentored junior staff members, helping them grow professionally and contribute more effectively to the team''s goals.
Created, managed, and executed business plan and communicated company vision and objectives to motivate teams.
Fostered a culture of continuous improvement by encouraging employee input on process optimization efforts.
Increased overall team productivity by fostering a positive work environment and providing effective leadership.
Developed strategic partnerships with key stakeholders, leading to significant growth opportunities for the company.
Fostered strong, enduring relationships with key clients to secure repeat business and referrals.
Assisted with hiring process and training of new employees.
Evaluated current market trends and competitor strategies, guiding the development of innovative solutions to stay ahead in the industry.
Oversaw financial operations, maintaining accurate records and ensuring compliance with industry regulations.
Drove revenue growth with targeted sales initiatives, adapting techniques to meet changing market conditions.
Boosted team morale and productivity by implementing regular feedback sessions and recognizing outstanding performances.
Developed comprehensive risk management strategy, mitigating potential impacts on business operations.
Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.