Lovelesh Mishra
National Key Account Manager
Dewas
Summary
Enthusiastic Industrial Sales manager looking to leverage 15+ years of techno commercial experience in client-satisfaction and to secure a position as a marketing professional while maintaining a motivated, productive and goal-oriented environment for entire professional team with extensive customer loyalty to grow the organization. Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.
Overview
18
18
years of professional experience
3
3
years of post-secondary education
Work History
Asst. Manager -Gear Sales
EMTICI ENGINEERING LTD.-(Marketing and Servicing Company of ELECON Group)
04.2008 - 10.2014
- Managed sales of power transmission product i.e
- Gear boxes, gear motors, and increase sales of assign product consistently
- Job Responsibilities are divided into two major areas: - Direct Business: - To generate lead from the desired territory and convert lead into order
- To know the technical requirement of the clients and provide best suitable product for there application
- Provide Technical and Commercial Competitive Offer to the customer, Negotiation and finalization of the order for achievement of sales & collection target
- Execution of Order
- ISO & MIS Coordinator for Branch, Preparation of Report for Management Review Meeting (MRM) at branch level
- Dealer Management: - Handling distribution channel for territory through distributors and dealers’ network to ensure followings: New dealer appointment in desired territory
- Review Sale and collection for dealer business and set strategy and guideline to achieve the target
- Offer new leads to the dealer and provide technical assistant to dealer at every phase of order finalization.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Territory Manager
Siemens Ltd
11.2014 - 09.2017
- Working as a Key Account Manager-India part of global sales team and responsible for business generation of power transmission products for Wind Turbine Generators through Top Accounts of PAN India in close coordination with cross country (Germany & China) sales team
- Worked almost 15 years with special focus on application-based requirement, directly responsible for new business of various regions across the country (Maharashtra, Gujrat, Madhya Pradesh, Chhattisgarh)
- Strategic management of key Industrial accounts & large EPC’s, Build relationships with the key decision makers and manage longstanding relationship with return buyers
- Prepare and agree annual sales plans with direct customers in conjunction with Sales Head and regular review meetings to discuss performance and steps to meet goals
- Develop and implement creative selling strategies including current and thorough technological understanding of products
- Provide timely and comprehensive input into the opportunity management tools and improve forecast accuracy
- Provide Technical and Commercial support to the team and support them to provide for competitive offer to the customer for negotiation and finalization of the order, consistently sell products and solution at a premium to desire territory
- Monitoring of orders belonging to the assigned team, to ensure Territory Direct and channel sales and TO Target, review and ensure the corrective action for achievement of the same
- Attend the customer complaint, depute service engineer, and involve in analysis of the service report for further corrective and preventive action.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
Sr.Officer-Marketing
STI-SANOH India Ltd.
02.2007 - 04.2008
- Managed sales through SBU, C & F, OEM business
- Territory Handling: Responsible for performance of HO as well as SBU in region
- Intensively involve in Order-Plan-Supply-Feedback chain
- Major tasks involve are as: Deal with new prospect to convert new business along with technical feasibility analysis of new product MIS report generation and presentation with market research and scanning
- Product Pricing and commercial settlement with customer
- Monitoring SBU development issues
- Get customer order and plan order load for Production department
- Responsible for achievement of sales & collection target
- Monitoring and controlling of SBU performance
- Deal with customer and SBU requirement and plan production and dispatch accordingly
- Handling Customer Complaints and taking corrective & preventive action.
Sales Manager
Siemens Ltd
10.2017 - 12.2019
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Built long-lasting client relationships through excellent customer service and consistent followups.
Key Account Manager-West
Siemens Ltd
01.2020 - 09.2022
- Conducted regular account reviews with clients to assess performance, identify areas for improvement, and strategize future growth opportunities.
- Analyzed sales and customer data to identify trends and opportunities for increased profitability.
- Analyzed market trends, identifying opportunities for expanding product offerings within key accounts.
- Strengthened client relationships through regular communication and effective problemsolving.
- Developed and delivered presentations to key customers to position products and services.
- Built and maintained strong client relationships to drive business growth.
- Proactively identified potential issues within key accounts, taking corrective action to prevent loss of business or dissatisfaction.
- Organized cross-functional teams to address complex client requests or projects efficiently, resulting in increased satisfaction levels among key accounts holders.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
National Key Account Manager
Flender (formaly Known as Siemens)
10.2022 - Current
- Managed a portfolio of national accounts, ensuring timely response to customer inquiries and efficient problem resolution.
- Increased overall sales performance by implementing strategic account management plans.
- Achieved successful contract negotiations by utilizing strong persuasion skills and industry knowledge.
- Provided exceptional support to clients, fostering long-term partnerships and generating repeat business.
- Participated in regional trade shows and industry events as a representative of the company, engaging with prospective clients while building brand awareness.
- Collaborated with cross-functional teams to deliver tailored solutions for key accounts.
- Negotiated prices, terms of sales and service agreements.
Education
Higher Secondary -
High School - undefined
Master of Business Administration - Marketing & Finance
Prestige Institute of Management Dewas (Vikram University, Ujjain)
Dewas, India 01.2005 - 04.2007
B.E. (Mech.) -
Shri Satya Sai Institute of Science & Technology, Sehore (R.G.P.V. University Bhopal)
01.2005 - 04.2005
Skills
Excellent Knowledge of MS-Office, Internet & related
Task Delegation
Customer Relations
Project management abilities
Compliance understanding
Business Development
Negotiation
Business Administration
Positive Attitude
Adaptability and Flexibility
Team Development
Business Analysis and Reporting
Negotiation and Conflict Resolution
Personal Information
- Father's Name: Shri Indrajeet Mishra
- Mother's Name: Smt. Janki Mishra
- Date of Birth: 06/25/1984
Languages
English
Hindi
Skills and accomplishment
- Key account development and management
- Business development
- Rich experience in direct sales, channel sales & application business
- Customer retention & Team management
- Needs Assessment
- Techno Commercial Knowledge & experience
- Established track record of exceeding targets, Four times out of last six years.
- Rewarded as the Best Salesperson [2018], Under top three performer on consistent basis.
- Star performer monthly recognition [four times in a year, 2019].
Extracurricular Activities
Represented college cricket team at state level inter college (Engg.) cricket tournament.
Disclaimer
I declare that the above given information is true to the best of my knowledge.
Timeline
National Key Account Manager
Flender (formaly Known as Siemens)
10.2022 - Current
Key Account Manager-West
Siemens Ltd
01.2020 - 09.2022
Sales Manager
Siemens Ltd
10.2017 - 12.2019
Territory Manager
Siemens Ltd
11.2014 - 09.2017
Asst. Manager -Gear Sales
EMTICI ENGINEERING LTD.-(Marketing and Servicing Company of ELECON Group)
04.2008 - 10.2014
Sr.Officer-Marketing
STI-SANOH India Ltd.
02.2007 - 04.2008
Master of Business Administration - Marketing & Finance
Prestige Institute of Management Dewas (Vikram University, Ujjain)
01.2005 - 04.2007
B.E. (Mech.) -
Shri Satya Sai Institute of Science & Technology, Sehore (R.G.P.V. University Bhopal)
01.2005 - 04.2005
Higher Secondary -
High School - undefined
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