Loutania Cruz
Mangilao
Summary
Results-driven Pest Control Technician with Top End Pest Control, skilled in pest identification and integrated pest management. Proven track record in reducing callbacks through effective treatment solutions and client education. Dependable and reliable, I uphold safety protocols while delivering tailored pest management strategies that minimize environmental impact.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Pest Control Technician
Top End Pest Control
Tun Elaro San Nicolas St. Tamuning
02.2025 - Current
- Conducted thorough inspections to identify pest issues and recommend treatment options.
- Applied pesticides and other control measures safely and effectively according to regulations.
- Educated clients on pest prevention strategies and maintenance practices to reduce infestations.
- Collaborated with team members to develop efficient pest management solutions tailored to client needs.
- Utilized integrated pest management techniques to minimize environmental impact of treatments.
- Applied pesticides to inside and outside of structures utilizing company protocols.
- Upheld high standards of professionalism, maintaining a clean appearance and courteous demeanor while interacting with clients.
- Conducted property and building walk-throughs to assess conditions, identify infestations, and isolate sources.
- Eliminated pest infestations by accurately identifying pests and applying appropriate treatment methods.
- Educated customers on ways to prevent future pest infestations, fostering a proactive approach to property care.
- Reduced callbacks by effectively addressing all areas of concern during initial service appointments.
- Inspected commercial and residential buildings and structures for pest issues.
- Complied with safety guidelines and regulations with during pest control processes.
Courier Runner
Remax
Guam
02.2024 - 12.2024
- Delivered packages efficiently across designated routes, ensuring timely arrival and customer satisfaction.
- Communicated effectively with clients to confirm delivery schedules and address inquiries.
- Adhered to safety protocols during transportation of sensitive documents and materials.
- Maintained accurate records of deliveries and pickups using company tracking software.
- Conducted vehicle inspections regularly to ensure compliance with safety standards and regulations.
- Navigated challenging weather conditions safely, ensuring timely delivery of crucial items without accidents or delays.
- Continually upheld a clean driving record by adhering to traffic laws and safe driving practices.
- Handled cash transactions accurately for COD deliveries, maintaining a consistent track record of no discrepancies in payments collected.
Cable Splicer
GTA
Tamuning
12.2019 - 06.2023
- Spliced and terminated fiber optic cables to ensure optimal signal strength and reliability.
- Conducted quality assurance inspections on cable installations to maintain compliance with industry standards.
- Collaborated with engineering teams to troubleshoot connectivity issues and implement effective solutions.
- Trained junior technicians on splicing techniques and safety protocols to enhance team performance.
- Developed and maintained detailed documentation of cable layouts and installation processes for future reference.
- Coordinated project schedules and resource allocation to streamline operations and minimize downtime.
- Implemented best practices in cable handling, reducing errors and improving overall workflow efficiency.
- Delivered exceptional service by responding quickly to emergency repair requests from customers experiencing outages or other network disruptions.
- Collaborated with other technicians to complete complex projects within tight deadlines, ensuring customer satisfaction.
- Ensured uninterrupted service for customers by promptly identifying and resolving connectivity issues.
- Conducted thorough inspections of existing cable infrastructure to identify areas requiring upgrades or repairs.
- Installed wiring, cabling and networking hardware on customer premises.
- Installed and configured new devices and system components.
- Responded to service requests during and after business hours.
- Read blueprints and schematics to correctly place equipment.
- Planned layouts and ran cable into buildings and through walls, attics, and crawl spaces.
Senior Sales Associate
GAP
Guam
04.2017 - 02.2021
- Mentored junior sales associates, enhancing team performance and customer engagement strategies.
- Analyzed sales data to identify trends, informing strategic decisions for inventory management.
- Cultivated relationships with customers, fostering loyalty and repeat business through personalized service.
- Resolved complex customer inquiries effectively, enhancing overall shopping experience and brand reputation.
- Met or exceeded sales objectives on consistent basis to drive company growth.
- Trained, coached, and mentored new sales associates for maximum performance.
- Analyzed sales performance data to identify areas of opportunity and develop targeted strategies for improvement.
- Trained new sales personnel on company policies, customer acquisition strategies and successful sales techniques.
- Optimized inventory management to ensure timely availability of products for customers, reducing stockouts and lost sales opportunities.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Up-sold and cross-sold products effectively, driving sales and increasing revenue.
- Trained new employees on customer service, money handling and organizing strategies.
- Attended monthly sales meetings and quarterly sales trainings.
Education
High School Diploma -
George Washington High School
Mangilao, Guam06.2013
Skills
- Dependable and reliable
- Pest removal
- Safety protocols
- Chemicals handling
- Property inspection
- Pest management solutions
- Chemical application experience
- Pest inspections
- Preventive measures
- Integrated pest management
- Termite treatment
- Chemical preparation
- Measurement and inspection
- Pest identification
- Property assessment
- Pesticide application
- Property and facility inspections
Certification
CAT-7a : Certification No. 0625-091
CORE TRAINING: CORE ID# 0525-084
Timeline
Pest Control Technician
Top End Pest Control
02.2025 - Current
Courier Runner
Remax
02.2024 - 12.2024
Cable Splicer
GTA
12.2019 - 06.2023
Senior Sales Associate
GAP
04.2017 - 02.2021
High School Diploma -
George Washington High School