Leiko Sablan
Saipan
Summary
Currently with the Commonwealth Utilities Corporation where i learn everyday to excell in conflict resolution, enhancing customer retention, and played a pivotal role in reducing virus transmission as a COVID-19 Contact Tracing Investigator. Skilled in data entry and emotional intelligence, continuously seeking to expand my expertise.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Commonwealth Utilities Corporation
09.2023 - Current
- Managed situations under pressure while resolving conflicts.
- Resolved customer complaints with empathy, resulting in repeat business.
- Handled escalated calls efficiently with the mindset of helping the customers and myself.
COVID-19 Contact Tracing Investigator
Commonwealth Healthcare Corp
11.2021 - 08.2023
- Assisted public health departments in reducing virus transmission through monitoring and follow-ups with infected individuals.
- Coordinated with public health and local facilities to support isolation and quarantine of individuals.
- Established workflows for daily tasks such as case assignment, record keeping, and communication with patients and contacts.
- Identified potential outbreak through pattern recognition in reported cases, alerting public health officials for targeted interventions.
Nursing Department
Northern Marianas College
02.2020 - 08.2020
- Assisted students to properly fill out applications for nursing department.
- Answer phone calls.
- File documents, print lesson plans and minimize clutter in the office to help maintain a stress free clean work environment.
Education
High School Diploma -
Marianas High School
Saipan, Northern Mariana Island01-2019
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Emotional Intelligence
- Problem solver
Timeline
Customer Service Representative
Commonwealth Utilities Corporation
09.2023 - Current
COVID-19 Contact Tracing Investigator
Commonwealth Healthcare Corp
11.2021 - 08.2023
Nursing Department
Northern Marianas College
02.2020 - 08.2020
High School Diploma -
Marianas High School
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