Larry Magagula
Universal Banker
Nelspruit
Summary
Hardworking Banker with experience completing wide variety of banking tasks. Skilled at cross-selling and matching customer needs with bank products. Professional appearance and impeccable manners. Ability to work individually or as part of a team. Customer service professional achieves high satisfaction levels and build trusted rapport with local community. Follows procedures and demonstrates strong record management practices.
Overview
11
11
years of professional experience
28
28
years of post-secondary education
1
1
Language
Work History
Universal Banker
Standard Bank
08.2023 - Current
- Company Overview: Banking ethics
- Identified and eliminated errors when balancing cash point transactions, teller cash dispensers and teller cash recyclers
- Explained bank services, financial products and applicable fees to customers to offer comprehensive service
- Participated in formal and informal training to maintain up-to-date knowledge of banking technologies and laws
- Provided warm and friendly welcome to customers to create excellent first impression
- Demonstrated expertise in identifying and mitigating potential fraud and transaction risks
- Received detailed performance reviews and focused on areas of opportunity to improve banker skills
- Establish contracts, including pricing structures and service terms
- Increased revenue by securing new accounts while providing value-added services to existing clients
- Kept up-to-date on market economic strains and difficulties to predict and prepare for future financial issues
- Listened to customers to ascertain needs, developed relationships and maintained excellent standards of communication
- Banking ethics
Intern Accounts Manager
Standard Bank
02.2022 - 08.2023
- Company Overview: Bank Brokers
- Relationship management, customer service, sales, compliance, and sourcing out new business, claims
- Networked with new and existing prospects to grow business through new business opportunities
- Developed and maintained close relationship with customers throughout sales and service lifecycle
- Served as customer advocate, influencing product roadmaps to meet customers' priorities
- Tracked and analyzed data to support team function and uncover improvement opportunities
- Worked closely with the sales team to build winning customer strategies, ensuring new opportunities are identified and managed
- Met regularly with client representatives for status updates and addressed actual or potential problems
- Engaged in pre-sales processes, ensuring smooth customer on-boarding processes
- Bank Brokers
Small Business Banker
Nedbank
04.2018 - 11.2019
- Company Overview: NEDBANK
- Relationship management, customer service, Bank the Directors, sales, compliance, and sourcing out new business
- Negotiated contracts and other business opportunities to obtain favorable terms
- Conducted business with impeccable ethics and understanding of long-term needs to maintain strict financial control
- Scheduled calls, meetings and conference calls to facilitate business opportunities
- Analyzed trends in key operating areas to identify opportunities for operational improvements
- Analyzed and optimized sales, marketing and promotional strategies using
- Met schedule using excellent planning and coordination skills
- Identified issues, analysed information and provided solutions to problems
- Collaborated with team members to achieve target results
- Actively listened to customers to fully understand requests and address concerns
- Customised customer experiences to build brand loyalty
- Prepared orders to deliver excellent presentation and quality standards
- Planned and executed new strategies to increase sales
- Enhanced working relationships by participating in team-building activities
- NEDBANK
Banker
Nedbank
04.2017 - 03.2018
- Company Overview: NEDBANK
- Facilitated energy transactions and communicated details to interested parties
- Conducted financial presentations before groups of up to [Number] potential clients, highlighting features of different products and fielding range of questions
- Reached out to cold and warm customers to offer information and explain the available services
- Built client base by proactively contacting potential clients and recommending opportunities
- Interviewed clients to identify assets, liabilities and cash flow, as well as current financial objectives
- NEDBANK
Sales and Service Banker
Nedbank
01.2016 - 05.2017
- Engaged customers to uncover needs and suggest related bank products
- Used good cash handling skills and attention to detail to maintain balanced cash box
- Supplied partners with qualified referrals to boost engagement in areas of investments, mortgages and cash management services
- Abided by all operational, regulatory and security standards to promote work accuracy and reduce risk of loss to business
- Presented confident and professional demeanor to build customers' trust and increase sales
- Offered and closed on loan products to existing and prospective customers
- Met with customers to analyze financial needs and capabilities against targeted goals and build customized service packages
- Guided customers through banking services and mobile banking tools to promote products and increase efficiency with lower face-to-face burden
- Coordinated opening and updating of accounts such as checking, savings
Call Centre agent
Liberty
05.2015 - 11.2015
- Company Overview: Liberty life
- A learning experience the post is designed to educate and upskill the candidate to sell, adhere to compliance, relationship management, resolve customer queries, help build a new book, how to manage time and build yourself as a brand
- Duties: Customer Service and relationship building - Provide customers with a quick and accurate service - Show sensitivity to their individual needs, both from behind the phone and Face to Face interaction
- Cleanliness and Hygiene are highly appreciated attributes in the business
- Also Preparing and analyzing sales and sales forecasting and plan out a strategy to meet target and building the book by bringing new clients and retaining existing once
- Met with customers to analyze financial needs and capabilities against targeted goals and build customized service packages
- Offered and closed on loan products to existing and prospective customers
- Presented confident and professional demeanor to build customers' trust and increase sales
- Abided by all operational, regulatory and security standards to promote work accuracy and reduce risk of loss to business
- Helped branch staff order and ship currency and coin, controlled cash distribution and kept values in line with expected customer demands
- Liberty life
Graduate Banker
Nedbank
01.2014 - 02.2015
- Company Overview: gauteng
- A learning experience the post is designed to educate and upskill the candidate to sell, adhere to compliance, relationship management, resolve customer queries, help build a new book, how to manage time and build yourself as a brand
- Duties: Customer Service and relationship building - Provide customers with a quick and accurate service - Show sensitivity to their individual needs, both from behind the phone and Face to Face interaction
- Cleanliness and Hygiene are highly appreciated attributes in the business
- Also Preparing and analyzing sales and sales forecasting and plan out a strategy to meet target and building the book by bringing new clients and retaining existing once
- Met with customers to analyze financial needs and capabilities against targeted goals and build customized service packages
- Offered and closed on loan products to existing and prospective customers
- Presented confident and professional demeanor to build customers' trust and increase sales
- Abided by all operational, regulatory and security standards to promote work accuracy and reduce risk of loss to business
- Helped branch staff order and ship currency and coin, controlled cash distribution and kept values in line with expected customer demands
- Guided customers through banking services and mobile banking tools to promote products and increase efficiency with lower face-to-face burden
- Gauteng
Education
Certificate of Higher Education -
Finance Banking Acardemy
Advance Diploma - Business And Managerial Economics
Economics University of Johannesburg
Johannesburg, South Africa 04.2001 - 12.2014
National Diploma - undefined
BANKING
Diploma of Higher Education - undefined
Short-Term Insurance Octomate
RE5 Representative - undefined
Moonstone
Risk Practitioner - Risk Management
Octomate
Johannesburg, South Africa 04.2001 -
Skills
- Retail Banking Expertise
- Client Relationship Development
- Financial Analysis: Understanding financial statements and trends to assess risk and opportunity
- Risk Management: Ability to assess, evaluate, and mitigate financial risks
- Communication: Excellent verbal and written communication skills to interact with clients and colleagues
- Negotiation: Ability to negotiate effectively with clients and stakeholders
- Customer Relationship Management: Ability to build and maintain strong relationships with clients
Timeline
Universal Banker
Standard Bank
08.2023 - Current
Intern Accounts Manager
Standard Bank
02.2022 - 08.2023
Small Business Banker
Nedbank
04.2018 - 11.2019
Banker
Nedbank
04.2017 - 03.2018
Sales and Service Banker
Nedbank
01.2016 - 05.2017
Call Centre agent
Liberty
05.2015 - 11.2015
Graduate Banker
Nedbank
01.2014 - 02.2015
Advance Diploma - Business And Managerial Economics
Economics University of Johannesburg
04.2001 - 12.2014
Risk Practitioner - Risk Management
Octomate
04.2001 -
National Diploma - undefined
BANKING
Diploma of Higher Education - undefined
Short-Term Insurance Octomate
RE5 Representative - undefined
Moonstone
Certificate of Higher Education -
Finance Banking Acardemy
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