Kyle van Moerkerken

• Update training manuals in PowerPoint using AI to modernize previous pictures and illustrations.
• Compile vehicle collision reports in Word.
• Maintain customer contact information and database on Outlook.
• Enhance office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
• Achieve high levels of accuracy in data entry tasks while adhering to strict deadlines.
• Contribute to a positive work environment by fostering open communication among colleagues.
• Expedite document processing with accurate data entry and timely filing.
• Strengthen office organization by implementing new filing systems and digital record-keeping practices.
• Prepare and edit documents to produce precise, accurate and professional communication.
• Improve data accuracy, entering and updating records in database with keen eye for detail.
• Improve office supply inventory management, reducing unnecessary expenditures by regularly auditing and ordering supplies.
• Facilitate smooth workflow by efficiently handling multiple administrative tasks simultaneously, prioritizing according to urgency and importance.
• Contribute to project success by assisting with research and data compilation, allowing for more informed strategy development.
• Input data into spreadsheets and databases.
• Purchase and maintain office supplies.
• Utilize office management software to record and track customer information.
• Edit documents to keep company materials free of grammar errors.
• Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.

Key achievements include successfully streamlining the process of updating training manuals reducing the time required by 30%.

Reason for leaving: Seeking career growth
Reference: Keith Phelps 083 446 9634

• As a part-time Medical Intervention Paramedic at LiaMed, I assist with medical interventions for patients with mental health challenges. I ensure patient safety and comfort while collaborating with response and medical teams to address patient needs and maintain a secure environment.
• Enhanced team efficiency through clear communication and collaboration during high-pressure emergency situations.
• Communicated with medical professionals in medical terms to relay patient needs and maintain accuracy.
• Transferred patients safely and securely to medical facilities for continued care.
• Assessed patient condition through physical and verbal exams and by collecting information from others at scene.
• Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
• Stayed in constant communication with patients to continuously maintain care and comfort during transportation.
• Managed challenging or combative patients using de-escalation techniques and appropriate physical restraints when necessary, prioritizing safety for both the patient and medical team.
• Improved patient outcomes by providing timely and accurate assessments, treatments, and interventions.
• Coordinated with other emergency services personnel such as police officers and firefighters during complex incidents for optimal scene management and resource allocation.
• Provided critical incident stress debriefing to fellow emergency medical services personnel following traumatic calls, fostering a supportive work environment for all team members.
• Streamlined patient handoff processes at hospitals by clearly communicating relevant information to receiving staff, ensuring seamless continuity of care.
• Adapted treatment plans quickly and effectively based on changing patient conditions and reactions.
• Liaised with police, fire department and other emergency responders to manage emergency scenes.
• Communicated patient information and updates to hospital staff for smooth transition.
• Contributing to the development of a mental health support program: Played a pivotal role in creating a support program that improved patient outcomes and satisfaction.
• Coordinating emergency response efforts: Efficiently managed emergency situations, ensuring timely and effective responses that minimized risks and maximized patient safety.

Key achievements include:
Receiving commendations for patient care: Consistently recognized for exceptional patient care and empathy, receiving multiple commendations from both patients and colleagues.

Reference: Jean-Marc Bourgeois 0820928710

• Managed electronic and physical records, ensuring accurate data entry.
• Handled phone inquiries, provided customer service, and directed calls appropriately.
• Performed driving and delivery tasks, assisted with office projects, and supported daily operations.
• Increased customer satisfaction by providing timely and professional responses to inquiries via phone, email, or in-person visits.
• Improved workplace productivity with the implementation of a centralized filing system, organizing both digital and physical documents.
• Executed record filing system to improve document organization and management.
• Managed filing system, entered data and completed other clerical tasks.

Achievements included reducing data entry errors and improving customer satisfaction rates and successfully coordinating deliveries.
Reason for leaving: Temporary Position

• Efficiently managed bar operations during peak hours, ensuring timely service and customers satisfaction.
• Trained and supervised new staff, improving overall team performance and service quality.
• Supported management in the planning and execution of promotional events to attract new customers.
• Maintained proper inventory levels by conducting regular stock checks and placing timely orders.
• Assisted in training new staff members on bar operations, procedures, and customer service standards.
• Addressed customer concerns promptly, maintaining a high level of professionalism throughout all interactions.
• Enhanced bar atmosphere with careful attention to cleanliness and organization of workspaces.
• Reduced waste by closely monitoring perishable items and implementing effective stock rotation practices.
• Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
• Followed alcohol awareness procedures for preventing excessive guest intoxication.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
• Kept bar presentable and well-stocked to meet customer needs.
• Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
• Served high customer volumes during special events, nights, and weekends.
• Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
• Maintained impeccably clean, attractive and well-stocked bar area.

Reason for leaving: Restructuring
Reference: Chaz Friielisch 010 745 3599

• I managed safety related administrative tasks, supervised a team of 10 employees, and conducted regular meetings to ensure efficient daily operations.
• I played a key role in training and coaching new employees to enhance their skills and performance.
• Maintained awareness of basic HR laws and regulations and kept up-to-date with company policies.

Notably, I implemented a comprehensive safety protocol that included regular safety drills, updated safety equipment, and enhanced training programs. This initiative reduced workplace incidents significantly, improving overall safety standards and fostering a safer work environment.

Reason for leaving: Career Opportunity

Reference: Richard Gale 062 791 6697

• I conducted group fitness classes, provided personalized workout plans, and motivated clients to reach their fitness goals.
• I ensured proper form and technique to prevent injuries and maintained a clean and safe goals and increased class attendance by 30%.
• Managed gym schedules efficiently, balancing class offerings and instructor availability for optimal member experience.
• Continually sought feedback from gym members regarding preferences or areas for improvement, incorporating suggestions into future class planning and development.
• Provided recommendations on gym layout improvements to enhance overall accessibility and functionality for all members.
• Delivered high-quality group classes to maximize participant engagement and satisfaction.
• Addressed individual client concerns promptly, demonstrating commitment to excellent customer service.
• Implemented comprehensive fitness assessments to track member progress effectively over time.
• Improved gym safety standards by conducting regular equipment inspections and maintenance checks.
• Enhanced member fitness levels by creating and implementing tailored workout plans.
• Increased member knowledge of proper exercise techniques, reducing risk of injury during workouts.
• Encouraged students to set and achieve fitness goals to develop sense of accomplishment.
• Demonstrated proper form and technique to prevent injury.
• Provided emergency first aid and CPR as needed.
• Used music to motivate and energize classes.
• Counseled participants on nutrition to help reach fitness goals.

Reason for leaving: Restructuring during Covid

• Interfile handled a high volume of incoming customer calls, resolved complaints, and processed orders efficiently.
• Customer Support: Provided information, answered inquiries, and offered support for products and services via phone, email, or chat.
• Problem Solving: Investigated and resolved customer issues, escalating complex cases when necessary.
• Sales & Upselling: Proactively promoted products and services, identifying opportunities to sell or upsell to customers.
• Account Management: Reviewed and updated customer accounts, providing information on billing, shipping, and other account details.
• Call Handling: Managed a high volume of calls efficiently, following communication scripts and routing inquiries to the appropriate departments.
• Data Recording: Maintained accurate records of all customer interactions, conversations, and resolutions in the company's database.
• Customer Relationship Building: Strived to build sustainable customer relationships and enhanced customer satisfaction.
• Performance Monitoring: Met daily, weekly, and monthly targets, continuously working to improve performance and hit goals.
• Product Knowledge: Developed and maintained a strong understanding of the company's products and services to provide accurate information and assistance.
• Team Collaboration: Worked with other call center professionals and management to improve overall customer service processes and policies.
• Maintained accurate records of customer interactions, documenting details for future reference and quality assurance purposes.
• Demonstrated empathy and understanding when dealing with difficult situations, ultimately diffusing tension while finding satisfactory resolutions.
• Adhered to company policies and scripts to consistently achieve call-time and quality standards.
• Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment.
• Improved customer satisfaction ratings by efficiently addressing and resolving inquiries, complaints, and requests.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Utilized CRM software to track customer interactions, ensuring timely follow-up on outstanding issues.
• Provided support for escalated calls, acting as a liaison between the customer and upper management when necessary.
• Collaborated with team members to share best practices, resulting in improved overall department performance.
• Offered technical assistance for customers experiencing difficulties with online processes or software applications related to company products or services.
• Delivered prompt service to prioritize customer needs.
• Investigated and resolved customer inquiries and complaints quickly.
• Increased efficiency and team productivity by promoting operational best practices.
• Cross-trained and backed up other customer service managers.
• Identified and resolved discrepancies and errors in customer accounts.

Achieved a high customer satisfaction rate and received multiple commendations for exceptional service and efficiency.
Reason for leaving: Promotion