Kshama Dwivedi
Bhopal
Summary
Aspiring Education Assistant with extensive experience in technical support, proficient in Python, SQL, and Java, skilled at troubleshooting, problem-solving, and developing instructional materials to enhance learning and student engagement.
Overview
14
14
years of professional experience
Work History
Instructor
M S Ramaiah Institute of Technology
03.2022 - 03.2025
- Provided technical support in tools such as Python, Jupyter, TensorFlow, Keras, PyTorch, Scikit-learn, Pandas, NumPy, R, MySQL, Eclipse and MATLAB.
- Maintained software environments and install/update necessary libraries and tools.
- Monitored and evaluated students’ lab work and provide constructive feedback.
- Support in organizing workshops, hackathons, and mini-projects.
- Collaborated with faculty to develop and revise lab manuals and instructional materials.
- Troubleshot technical issues in real-time during lab sessions.
Senior Consultant
Telligent Support LLP
04.2019 - 08.2019
- Provided accurate and appropriate information to answer questions, troubleshoot issues, and resolve complaints.
- Maintained 100% quality score.
Technical Support Agent
NTT DATA Information Processing Services Pvt. Ltd.
06.2017 - 08.2018
- Provided technical support and assistance to users through calls, emails and chat.
- Extended high-end technical support and ensured speedy resolution of queries & grievances to maximize client satisfaction levels.
- Resolved escalated issues with vendors to ensure smooth functioning of systems; conducted systems diagnostics, troubleshot and ascertained reasons for encountered bottlenecks.
Lecturer
BM Polytechnic
06.2011 - 01.2015
- Delivered lectures and practical sessions for diploma-level students in core subjects Java, C, C++, Digital Techniques, Database Management, and Communication Skills.
- Designed and updated curriculum and lesson plans in line with MSBTE guidelines.
- Guided students in mini-projects, lab work, and technical seminars.
- Assessed student performance through examinations, assignments, and viva voce.
- Maintained records of attendance, internal assessments, and academic progress.
- Participated in syllabus revision and academic audits.
- Acted as a class coordinator and student mentor for academic and personal guidance.
- Organized and participated in workshops, guest lectures, and industrial visits.
- Contributed to departmental activities including NBA documentation and inspections.
- Collaborated with colleagues in departmental meetings and interdisciplinary initiatives.
Education
M.E. - Computer Engineering
05.2015
B.E. - Computer Engineering
01.2009
Diploma - Electronics & Telecommunication
06.2006
Skills
- Python
- Java Programming
- C
- C
- SQL
- Microsoft Office
- Learning skills development
- Flexibility and Adaptability
- Ability to Learn Quickly
- Problem Solving
Accomplishments
- Published papers in International Journals of Engineering and Technology
- Received Appreciation Mails from customers and been on top for consistent performance for consecutive 6 months
Languages
Hindi
English
Kannada
Marathi
Hobbies and Interests
- Reading
- Belly Dancing
- Learning new things
- Art & Crafts
- Drawing
- Singing
- Listening to music
Personal Information
- Date of Birth: 14th Oct 1986
Timeline
Instructor
M S Ramaiah Institute of Technology
03.2022 - 03.2025
Senior Consultant
Telligent Support LLP
04.2019 - 08.2019
Technical Support Agent
NTT DATA Information Processing Services Pvt. Ltd.
06.2017 - 08.2018
Lecturer
BM Polytechnic
06.2011 - 01.2015
B.E. - Computer Engineering
Diploma - Electronics & Telecommunication
M.E. - Computer Engineering
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