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Summary
Proven Administrative Clerk with a track record of enhancing office productivity and improving data accuracy by over 30% at Dr MF Mkhatshwa. Skilled in database administration and fostering team collaboration, I excel in streamlining processes and maintaining meticulous records. Demonstrates exceptional problem-solving abilities and a commitment to continuous improvement. Dedicated administrative professional with successful experience in fast-paced office settings.
Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Proven track record of maintaining efficient office operations. Expertise in scheduling and coordinating meetings, managing travel and expense reports, and transcribing minutes.
Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
10
10
years of professional experience
Work History
Administrative Clerk
Dr MF Mkhatshwa
03.2021 - Current
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Created and updated records and files to maintain document compliance.
- Assisted in budget preparation by collecting financial data, processing invoices, and reconciling bank statements.
- Entered data into system and updated customer contacts with information to keep records current.
- Arranged meetings and appointments and updated records to assist management.
- Input data and processed system change to generate accurate reports.
- Reduced errors in data entry tasks by maintaining accurate records and utilizing verification methods.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Created welcoming environment for customer by greeting and assisting, as well as quickly responding to customer inquiries and needs.
- Managed daily mail distribution for both internal employees and external customers or clients.
- Sorted, opened, and routed mail and deliveries to meet business requirements.
Administrative Officer
Dr Madala Gilbert Khosa
07.2017 - 01.2021
- Maintained accurate records, ensuring timely processing of invoices, payments, and financial reports.
- Created, prepared, and delivered reports to various departments.
- Updated reports, managed accounts, and generated reports for company database.
- Improved communication within the organization through regular updates on policies, procedures, and key events.
- Enhanced overall office productivity through effective staff management and coordination of daily tasks.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Streamlined office processes by implementing efficient administrative systems and procedures.
- Provided exceptional support to the executive team by managing schedules, coordinating travel plans, and organizing meetings.
Medical Receptionist
Dr MS Ngomane
02.2014 - 06.2017
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Helped patients complete necessary medical forms and documentation.
- Maintained current and accurate medical records for patients.
- Facilitated effective communication between patients, medical staff, and insurance companies to ensure seamless coordination of care.
- Managed multi-line phone system and pleasantly greeted patients.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
- Organized paperwork such as charts and reports for office and patient needs.
- Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
Education
No Degree - Computer Certificate
PC Training And Business College
Nelspruit, South Africa 04.2001 -
High School Diploma -
Valencia Combined School
Valencia Park, Nelspruit 04.2001 -
Skills
Filing systems
Languages
English
Advanced (C1)
Siswati
Intermediate (B1)
Zulu
Intermediate (B1)
Tswana
Upper intermediate (B2)
Afrikaans
Upper intermediate (B2)
Timeline
Administrative Clerk
Dr MF Mkhatshwa
03.2021 - Current
Administrative Officer
Dr Madala Gilbert Khosa
07.2017 - 01.2021
Medical Receptionist
Dr MS Ngomane
02.2014 - 06.2017
No Degree - Computer Certificate
PC Training And Business College
04.2001 -
High School Diploma -
Valencia Combined School
04.2001 -
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