Summary
Overview
Work History
Education
Skills
Additional Information
Software
Timeline
Generic

Katrina Quichocho

Administrative
Saipan,MP

Summary

Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication skills, capability to prioritize and organize tasks, and in-depth understanding of industry concepts. Experienced Reservations Clerk with over 10 years of experience in Customer Service.

Excellent reputation for resolving problems and improving customer satisfaction. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Administrative position in any type of environment. Ready to help team achieve company goals.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

10
10
years of professional experience
4
4
years of post-secondary education

Work History

Car Rental Agent

Premiere Alliance Corporation ,dba Avis Rent a Car
saipan, MP
03.2019 - 01.2021
  • Addressed guest complaints and resolved issues to promote satisfaction.
  • Managed multiple tasks in high-volume environment.
  • Oversaw daily operations to ensure high levels of productivity.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Resolved problems, improved operations and provided exceptional service.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.

Reservations Agent

Kan Pacific ,DBA Marianas Resort and Spa
saipan, MP
01.2018 - 05.2018
  • Arranged for group hotel bookings in collaboration with sales department for weddings and special events.
  • Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
  • Handled billing information over phone.
  • Resolved various issues and discrepancies for customers.
  • Provided follow through on all calls with confirmations and dissemination of requested information.
  • Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services and facilities.
  • Provided customers with information about availability and pricing.
  • Maintained awareness of types of rooms available in different resort locations.
  • Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings.
  • Prepared customer invoices, accepted payments and processed refund and cancellation requests.
  • Informed clients of essential travel information, such as travel times, transportation connections, medical and visa requirements to facilitate quality service.
  • Suggested various packages and amenities to guests, helping each find perfect accommodations to fit personal needs.
  • Participated in team-building activities to enhance working relationships.

Operations Manager

Gaby Grace US CO LTD
harmon, guam
01.2012 - 10.2017
  • Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
  • Devised processes to boost long-term business success and increase profit levels.
  • Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
  • Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Drafted invoices for completed work.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Developed and implemented high-quality work environment as measured through employee satisfaction ratings.
  • Reported issues to higher management with great detail.
  • Interviewed and hired strong candidates for team openings, using newspapers, job boards and social media to find applicants.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.

Operations Supervisor

Group4Securicor Security Services
Upper Tumon, Guam
06.2008 - 04.2010
  • Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
  • Interacted well with customers to build connections and nurture relationships.
  • Directed management meetings to enhance collaboration and maintain culture based on trust and group problem-solving.
  • Reported issues to higher management with great detail.
  • Developed and implemented high-quality work environment as measured through employee satisfaction ratings.
  • Coordinated leadership workshops to educate team members on best practices to optimize productivity.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Assisted with marketing strategy creation and advertising initiatives to better promote facility to public.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Assisted in recruiting, hiring and training of team members.
  • Reduced operational risks while organizing data to forecast performance trends.

Education

High School Diploma -

Marianas High School
Saipan
06.2000 - 12.2003

Skills

Cash register systems

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Additional Information

Skills and Additional Information :


* Computer Skills - Fluent in Microsoft Word. Some knowledge in Excel and Powerpoint,Publisher.

- 72 Words Per Minute

*Language- Japanese (Conversational), Russian (Intermediate), Korean (Basic) and Fluent in English and Chamorro.

*Interests _ Reading, Surfing the web, Swimming and Singing.

Software

Systems Software (Office, PowerPoint, Word, Excel, Outlook

Application Software (Operating Systems)

Timeline

Car Rental Agent

Premiere Alliance Corporation ,dba Avis Rent a Car
03.2019 - 01.2021

Reservations Agent

Kan Pacific ,DBA Marianas Resort and Spa
01.2018 - 05.2018

Operations Manager

Gaby Grace US CO LTD
01.2012 - 10.2017

Operations Supervisor

Group4Securicor Security Services
06.2008 - 04.2010

High School Diploma -

Marianas High School
06.2000 - 12.2003

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Katrina QuichochoAdministrative