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Karen Botes
Counter Sales Clerk And Administrator
Groblersdal
Summary
Reliable and upbeat, successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic. Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing.
Overview
14
14
years of professional experience
2
2
Languages
Work History
Counter Sales Representative
PG Glass Groblersdal
04.2017 - 07.2024
- Welcomed customers and offered immediate assistance in line with business policies.
- Maintained clean, organized and professional counter space with continuous upkeep.
- Finalized sales by completing payments and required paperwork.
- Informed customers about important policies and conditions on sales.
- Answered telephone calls to offer information and promote business products.
- Documented orders in computer system with general conditions and special customer requirements.
- Restocked, rotated and visually merchandised products for maximum sales.
- Consulted with customers to uncover unique needs and match to best-fit product or service solutions.
- Negotiated favorable deals with suppliers resulting in better pricing options for the store''s clientele.
- Resolved customer issues efficiently, ensuring repeat business and positive word-of-mouth referrals.
- Contributed to a positive work atmosphere by actively participating in team meetings and offering support where needed.
- Promoted store events and discounts, driving increased foot traffic during sale periods.
- Boosted customer satisfaction by providing excellent product recommendations and personalized service.
- Streamlined end-of-day closing procedures leading to reduced overtime costs.
- Improved overall store performance with proactive restocking of high-demand items during peak hours.
- Demonstrated adaptability by quickly learning about new products or promotions to effectively communicate benefits to customers.
- Maintained a clean and organized store environment for an enhanced shopping experience.
- Developed strong product knowledge to confidently answer customer inquiries and provide accurate information.
- Completed daily tasks efficiently, balancing multiple responsibilities such as stocking shelves, assisting customers, and handling cash registers.
- Managed inventory levels by conducting regular stock checks and placing orders as necessary.
- Processed transactions accurately, ensuring correct pricing and inventory updates.
- Enhanced customer loyalty with attentive service, building long-term relationships with clients.
- Handled returns or exchanges professionally while adhering to company policy guidelines.
- Supervised staff during busy shifts, delegating tasks effectively for maximum productivity.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Listened to customer needs and desires to identify and recommend optimal products.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Developed strong rapport with customers and created positive impression of business.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Managed efficient cash register operations.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Used in-store system to locate inventory and place special orders for customers.
- Monitored customers for signs of security concerns and escalated issues to management.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
Secretary/Administration
Luger Risk Solutions
8 2014 - 11.2015
- Emailing, Typing Letters, Taking Minutes, Placing adds, Recruiting, Answering the telephone, Checking patrol sheets, Scheduling meetings, Loading new employees on easi roster, Filing
Administration Clerk
Res-Q Glass and Parts
11.2013 - 07.2014
- Emailing, Typing Letters, Customer Service, Debt Collecting, Pastel Invoicing, Administration, Working out quotations, Handling the cash box, Handling Insurance Claims, Filing
- Handled incoming phone calls and answered questions from callers.
- Provided clerical support, addressing routine, and special requirements.
- Answered calls each day on multi-line telephone systems, supporting communication needs of staff members.
- Reduced errors in data entry tasks through diligent attention to detail and thorough verification procedures.
Manager
Tekkie Town
01.2011 - 09.2012
- Stock Management, Time Management, Cash Reconciliation, Petty Cash Reconciliation, Banking, Administration, Working closely with the area manager, Customer Service
Education
High School Ben Viljoen
Skills
Product Demonstration
Building rapport
Merchandising
Customer Assistance
Teamwork and Collaboration
Customer Service
Problem-Solving
Friendly and Helpful
Time Management
Problem-solving abilities
Strong Communication and Interpersonal Skills
Team Leadership
Honest and Dependable
Multitasking
Team Supervision
Creative Thinking
Reliable and Responsible
Decision-Making
Cash Handling
Self Motivation
Product Knowledge
Time management abilities
Adaptable and Flexible
Effective Communication
Active Listening
Organizational Skills
Customer Needs Assessment
Documentation And Reporting
Computer Proficiency and Microsoft Office
Excellent Written and Verbal Communication
Cash Register Operation
Relationship Building
Payment Processing
Sales and Promotions
Order Management
Task Prioritization
Store Opening and Closing
Reliability
Goal-Driven
Professionalism
Written Communication
Inventory Management
Dependable
3
Stateofhealth
Good
Personal Information
- ID Number: 8404240326187
- Date of Birth: 04/24/84
- Gender: Female
- Nationality: Zimbabwean
- Marital Status: Married
Interests
Writing
Crafting
Timeline
Counter Sales Representative
PG Glass Groblersdal
04.2017 - 07.2024
Administration Clerk
Res-Q Glass and Parts
11.2013 - 07.2014
Manager
Tekkie Town
01.2011 - 09.2012
Secretary/Administration
Luger Risk Solutions
8 2014 - 11.2015
High School Ben Viljoen