Summary
Overview
Work History
Education
Skills
Languages
Timeline
Extra-Curricular Activities
Personal Information
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Karan Sachdeva

Bhopal

Summary

A driven individual with a strong foundation in managing complex operations and improving efficiency. Utilizes active listening and analytical skills to understand team and athlete needs, providing strategic support and customized solutions to enhance performance and achieve organizational goals.

Overview

8
8
years of professional experience

Work History

Customer Service Advisor

Concentrix - Rest Superannuation
01.2025 - 09.2025
  • Managed client inquiries and resolved issues, ensuring a positive experience and successful outcomes.
  • Investigated and resolved client issues efficiently, contributing to high satisfaction rates.
  • Served as the primary point of contact for clients, providing information on services and managing expectations.
  • Managed department call volume of 50 calls per day and coordinated department schedules to maximize coverage during peak hours.

Team Assistant

Southport Labrador Cricket Club
04.2020 - 08.2025
  • Volunteered to help with special projects of varying degrees of complexity.
  • Developed and delivered effective and engaging coaching sessions to improve performance.
  • Analyzed client feedback to adjust coaching sessions accordingly.
  • Offered constructive feedback to players to help reach goals.

Assistant Sports Coordinator

Runaway Bay Cricket Club
04.2019 - 02.2020
  • Ordered equipment for all sports and kept meticulous records on athletic equipment inventory.
  • Organized training schedule for all grades throughout the cricket season.
  • Arranged transportation for athletes to participate in away games, tournaments and other events.
  • Built trust with athletes and coaching staff by being courteous, respectful, responsible and professional at all times.

Sports Coordinator

Griffith University Cricket Club
07.2017 - 07.2019
  • Cultivated strong, professional relationships with athletes, coaching staff, and other key stakeholders, fostering an environment of trust, respect, and responsibility.
  • Arranged transportation for athletes to participate in away games, tournaments, and other events.
  • Assigned schedules and specific tasks to workers for optimal coverage.
  • Planned seasonal camps for 25 to 40 students.

Education

Masters of Business Advanced - Sports Management

Griffith University
02.2020

Bachelors of Commerce Honours - Management

Institute For Excellence in Higher Education
07.2017

Skills

  • Facility management
  • Athletic department services
  • Game management
  • Performance analysis
  • Coordination of facilities

Languages

English
Hindi
Punjabi

Timeline

Customer Service Advisor

Concentrix - Rest Superannuation
01.2025 - 09.2025

Team Assistant

Southport Labrador Cricket Club
04.2020 - 08.2025

Assistant Sports Coordinator

Runaway Bay Cricket Club
04.2019 - 02.2020

Sports Coordinator

Griffith University Cricket Club
07.2017 - 07.2019

Bachelors of Commerce Honours - Management

Institute For Excellence in Higher Education

Masters of Business Advanced - Sports Management

Griffith University

Extra-Curricular Activities

  • Cricketer, SLCC Cricket Club, Gold Coast, Australia - 01/02/2018 - 01/09/2025 - Been an active cricketer for a local club for the past 5 years., Playing consistently in the top 2 grades for the club.
  • Musician (Keyboardist), Sur Singaar, Bhopal, India - 01/01/12 - 07/31/17 - Played keyboard (synthesizer) for many organizations like Sur Singaar (Bhopal), and Rang-e-Mehfil (Indore), Shared stage with known personalities of India like Amit Kumar (son of great Kishore Kumar), Suresh Wadkar, and many more Indian singers of high repute.
  • Umpire, Cricket Gold Coast - 01/01/2024 - 01/09/2025 - Officiated cricket matches across various levels within the Gold Coast region, ensuring fair play and adherence to the Laws of Cricket.

Personal Information

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Karan Sachdeva