Kajal Rathore

Duration: 4 years.

Type of Employment: Permanent.

Location: Indore, Madhya Pradesh, IN.

Roles and Responsibilities:

Analyst: Transaction Monitoring, Anti-Money Laundering, KYC, Customer Due Diligence (CDD), Case Investigation, AML Policies & Procedures, Compliance Monitoring, Risk Assessment.

• Conducted Anti-Money Laundering (AML) investigations by reviewing customer accounts and transaction activity to identify unusual or potentially suspicious behavior, in accordance with regulatory requirements.
• Monitored customer transactions using AML transaction monitoring systems, and investigated alerts to determine whether activity required escalation or further review.
• Performed Know Your Customer (KYC), Customer Due Diligence (CDD), and Enhanced Due Diligence (EDD) reviews by verifying customer identities, assessing risk profiles, and ensuring compliance with internal AML policies and external regulations.
• Screened customers and counterparties against sanctions lists, Politically Exposed Persons (PEP) databases, watchlists, and adverse media sources to identify potential financial crime risks.
• Analyzed customer behavior, transaction patterns, sources of funds, and account activity to detect possible money laundering, terrorist financing, fraud, or other financial crime indicators.
• Documented investigation findings in detailed case reports, maintained accurate audit trails, and recommended actions based on review outcomes to enhance compliance effectiveness.
• Escalated high-risk cases and suspicious activities to senior compliance teams for further investigation and regulatory reporting when required.
• Ensured compliance with AML regulations and internal policies, maintaining confidentiality and data security to mitigate financial crime risks.
• Collaborated with Compliance, Risk Management, Operations, and other stakeholders to resolve AML alerts, improve investigation quality, and support regulatory examinations, and internal audits.
• Identified gaps in AML controls and supported quality assurance activities to enhance monitoring procedures and strengthen overall compliance.
• Exhibited strong personal responsibility and initiative in work. Skilled at working independently and collaboratively in a team environment. Assisted with day-to-day operations, working efficiently and productively with all team members.

Duration: 1 year.

Type of Employment: Permanent.

Location: Indore, Madhya Pradesh, IN.

Roles and Responsibilities.

• Resolved customer inquiries through effective communication and problem-solving techniques.
• Processed orders and returns efficiently, ensuring customer satisfaction and loyalty.
• Collaborated with team members to improve service delivery and response times.
• Trained new representatives on company policies and customer service protocols.
• Managed escalated issues, providing timely resolutions while maintaining professionalism.
• Analyzed customer feedback to identify areas for service improvement and enhancement.
• Managed high-stress situations effectively, maintaining professionalism under pressure, while resolving disputes or conflicts.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.